Job summary
Accounts Receivable Team are looking for Credit Controllers.
1 x permanent post
1 x 7month fixed term
The department provides a debt recovery service to the Trust in accordance with statutory requirements, accounting guidance and agreed local procedures.
The recovery of debt is a key priority for our trust and one that requires a dedicated, driven and dynamic person to ensure that our debt recovery process is implemented at all times.Spending time to build relationships with our partners to recover debt in a timely manner is of the upmost importance for this role, and to provide a debt recovery service to the Trust in accordance with statutory requirements, accounting guidance and agreed local procedures
Main duties of the job
KEY RESULT AREAS
- To be responsible for the timely collection of debts.
- To generate and issue reminder letters and statements.
- To deal with persistent and aged debtors on an individual basis either by telephone or in writing.
- Maintenance of the sales ledger system i.e. adjustments/re-allocations.
- To respond to verbal and written debtor queries and maintain appropriate records.
- To monitor instalment payments received and maintain appropriate records.
- To liaise with departments regarding bad debts and provide information as and when required.
- To undertake all clerical and administrative duties in support of the Credit Control section.
- To comply with the Trust's Standing Financial Instructions.
- To assist in drawing up and maintaining operational procedures.
- To provide cover within the Department as and when required
- To contribute towards the continuous quality improvement of the Finance and Procurement Directorate.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
- Credit Control Manager
- Finance department staff
- Staff in other directorates
- Debtors
This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require.
You will be required to maintain compliance with all statutory and mandatory training requirements.
The link to the Trusts policies and procedures is:
https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
- Credit Control Manager
- Finance department staff
- Staff in other directorates
- Debtors
This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require.
You will be required to maintain compliance with all statutory and mandatory training requirements.
The link to the Trusts policies and procedures is:
https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training and Qualifications
Essential
- NVQ Level 3/AAT Intermediate Level or equivalent experience
Experience
Essential
- Experience of working in Credit Control department, dealing with commercial debt and individuals
Desirable
- Experience within NHS finance
Communications and Relationships
Essential
- Good written and oral skills to communicate with staff at all levels within and outside the Organisation Tactful and diplomatic
Desirable
- Experience of dealing with customers via telephone and also face to face
Analytical and Judgement Skills
Essential
- Ability to work under pressure and prioritise workload to meet
Skills
Essential
- Conversant with information management and technology. At ease using computers and computer software such as MS Office
Planning and Organisational Skills
Essential
- Ability to work on own initiative but also to work effectively within the team Ability to work under pressure and prioritise workload to meet deadlines Accurate record keeper Methodical approach to problem solving as well as following up actions to ensure completion
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other role requirements specific to the role
Essential
- Knowledge of the basic credit control function Tactful, diplomatic and at ease with all kinds of people
Desirable
- Have a flexible approach to working and be available to work outside normal hours as and when required
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training and Qualifications
Essential
- NVQ Level 3/AAT Intermediate Level or equivalent experience
Experience
Essential
- Experience of working in Credit Control department, dealing with commercial debt and individuals
Desirable
- Experience within NHS finance
Communications and Relationships
Essential
- Good written and oral skills to communicate with staff at all levels within and outside the Organisation Tactful and diplomatic
Desirable
- Experience of dealing with customers via telephone and also face to face
Analytical and Judgement Skills
Essential
- Ability to work under pressure and prioritise workload to meet
Skills
Essential
- Conversant with information management and technology. At ease using computers and computer software such as MS Office
Planning and Organisational Skills
Essential
- Ability to work on own initiative but also to work effectively within the team Ability to work under pressure and prioritise workload to meet deadlines Accurate record keeper Methodical approach to problem solving as well as following up actions to ensure completion
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other role requirements specific to the role
Essential
- Knowledge of the basic credit control function Tactful, diplomatic and at ease with all kinds of people
Desirable
- Have a flexible approach to working and be available to work outside normal hours as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
