Job summary
A fantastic opportunity has arisen to join a small, dynamic quality improvement team within one of the largest NHS Trusts in England as part of its Transformation Programme.
The Transformation Programme has been established to develop, drive and deliver quality and efficiency improvements across the Trust. This is all part of the Trust's Quality Strategy with the aim to provide 'Caring at its Best'.
Main duties of the job
The Improvement Lead will work with the Corporate Leads, CMG Transformation Leads, General Managers, Clinical Directors, Heads of Service and Service Managers to enable the identification, scoping, agreement and delivery of specific quality and efficiency improvement projects and programmes and help to deliver a culture of continuous improvement.
The Improvement Lead will not only help deliver a number of specific projects and work streams but more importantly will be tasked, over time, with embedding a culture of continuous improvement across all 17,000 colleagues in the Trust.
The Improvement Lead as part of the QI Team will be "QI Experts" and as such able to provide guidance and coaching to others for improvement projects.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
KEY RESULT AREAS
Identifying and delivering quality and efficiency improvements across the Trust
- Supporting and leading enabling work streams (including theatres, procurement and outpatients)
- Measuring and tracking the impact of any agreed change in relation to both quality and financial benefits
- Delivering their projects and programmes using the agreed improvement tools and techniques and being viewed as our Improvement Coaches by colleagues and the wider Trust.
- Effectively cascading improvement skill and tool through the teams and work streams they work with (e.g. through a train the trainer approach). Over time these roles will be responsible for developing a pool of skilled Advanced Improvers, or Improvement Champions.
- Leading by example; with a positive mindset, the behaviours and habits of an improver through engagement and influential leadership.
- Create a culture of continuous improvement across the Trusts pathways and processes.
Service Delivery
- Deliver a portfolio of quality and efficiency improvements across agreed clinical and corporate services; leading to sustainable improvements to the quality and efficiency of the Trust.
- Ensure governance arrangements are in place to support quality and efficiency improvement projects; project plans including milestones, delivery dates, key performance indicators (KPIs), risk assessments and quality impact assessments (QIAs).
- Taking responsibility for the overall progress of projects, programmes and work streams managed; including the effective use of resources, reporting and benefits realisation.
- Ensure the delivery of identified outputs and Key Performance Indicators (KPIs).
- Ensure that all necessary communications are undertaken across the Trust and with healthcare partners to enable successful delivery.
- Contribute actively to the Trusts quality and efficiency agenda.
- Provide an appropriate balance of challenge and support to clinical and corporate team managers in the development and delivery of quality and efficiency improvements.
- Produce project and programme reports / documentation (including PIDs and Quality Impact Assessments) and contribute to the planning and delivery of quality and efficiency improvements through the Transformation Programme team.
- Ensure that identified quality and efficiency improvement outputs and benefits are delivered on time, within budget and to the required standard of quality.
- Ensure that any adverse changes and their impacts are reported to the relevant teams and that corrective action and contingency planning is taken where necessary.
- Raise the profile of quality and efficiency improvement across the Trust and support training of staff in identifying improvement opportunities and how to deliver changes required at pace.
- Ensure the use of learning from national best practice as well as previous projects/programmes to inform effective changes to systems and processes.
- Undertake audits and use measurement for improvement methodology within change projects to inform service development decision making.
- Analyse benchmarking data to identify new opportunities for improvement (including Model Hospital and GIRFT).
- Communicate and negotiate with key stakeholders, ensuring that they are fully consulted about and briefed on developments during all phases of transformation and quality improvement projects/workstreams.
Job description
Job responsibilities
KEY RESULT AREAS
Identifying and delivering quality and efficiency improvements across the Trust
- Supporting and leading enabling work streams (including theatres, procurement and outpatients)
- Measuring and tracking the impact of any agreed change in relation to both quality and financial benefits
- Delivering their projects and programmes using the agreed improvement tools and techniques and being viewed as our Improvement Coaches by colleagues and the wider Trust.
- Effectively cascading improvement skill and tool through the teams and work streams they work with (e.g. through a train the trainer approach). Over time these roles will be responsible for developing a pool of skilled Advanced Improvers, or Improvement Champions.
- Leading by example; with a positive mindset, the behaviours and habits of an improver through engagement and influential leadership.
- Create a culture of continuous improvement across the Trusts pathways and processes.
Service Delivery
- Deliver a portfolio of quality and efficiency improvements across agreed clinical and corporate services; leading to sustainable improvements to the quality and efficiency of the Trust.
- Ensure governance arrangements are in place to support quality and efficiency improvement projects; project plans including milestones, delivery dates, key performance indicators (KPIs), risk assessments and quality impact assessments (QIAs).
- Taking responsibility for the overall progress of projects, programmes and work streams managed; including the effective use of resources, reporting and benefits realisation.
- Ensure the delivery of identified outputs and Key Performance Indicators (KPIs).
- Ensure that all necessary communications are undertaken across the Trust and with healthcare partners to enable successful delivery.
- Contribute actively to the Trusts quality and efficiency agenda.
- Provide an appropriate balance of challenge and support to clinical and corporate team managers in the development and delivery of quality and efficiency improvements.
- Produce project and programme reports / documentation (including PIDs and Quality Impact Assessments) and contribute to the planning and delivery of quality and efficiency improvements through the Transformation Programme team.
- Ensure that identified quality and efficiency improvement outputs and benefits are delivered on time, within budget and to the required standard of quality.
- Ensure that any adverse changes and their impacts are reported to the relevant teams and that corrective action and contingency planning is taken where necessary.
- Raise the profile of quality and efficiency improvement across the Trust and support training of staff in identifying improvement opportunities and how to deliver changes required at pace.
- Ensure the use of learning from national best practice as well as previous projects/programmes to inform effective changes to systems and processes.
- Undertake audits and use measurement for improvement methodology within change projects to inform service development decision making.
- Analyse benchmarking data to identify new opportunities for improvement (including Model Hospital and GIRFT).
- Communicate and negotiate with key stakeholders, ensuring that they are fully consulted about and briefed on developments during all phases of transformation and quality improvement projects/workstreams.
Person Specification
Training & Qualifications
Essential
- Educated to Masters Level or equivalent level of experience of working at a senior level in specialist area.
- Clear evidence of continuous professional development.
Desirable
- Project management qualification (e.g. PRINCE 2, Managing Successful Projects or equivalent).
- Quality improvement qualification (e.g. lean 6 sigma, IHI Advanced Improver, QSIR).
Experience
Essential
- Evidence of delivering quality and efficiency projects / programmes which have resulted in positive change across a complex organization.
- Excellent knowledge and practical experience of using improvement tools and techniques.
- Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats.
- Experience of working effectively with a wide range of stakeholders.
- Knowledge of research, audit, data collection and analysis methodologies.
- Ability to manage competing demands, deadlines and a pressured environment.
Desirable
- Knowledge and understanding of current NHS structures and health and social care delivery systems
- Clinical professional qualification or Operational Management qualification or equivalent knowledge gained in a health related organization.
- Evidence of Achieving Transformation which has resulted in positive change in a health and/or social care setting.
Communication & Relationship Skills
Essential
- Ability to negotiate on difficult and controversial issues with stakeholders and others.
- Ability to present complex and sensitive information to groups of staff from multidisciplinary backgrounds at all levels of the organisation.
Analytical & Judgement Skills
Essential
- Problem solving skills.
- Ability to analyse complex facts and situations and develop a range of options and solutions.
- Takes decisions on contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning & Organisational Skills
Essential
- Demonstrate the ability to plan over short, medium and long term, and adjust plans and resource requirements accordingly.
Equality, Diversity & Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Training & Qualifications
Essential
- Educated to Masters Level or equivalent level of experience of working at a senior level in specialist area.
- Clear evidence of continuous professional development.
Desirable
- Project management qualification (e.g. PRINCE 2, Managing Successful Projects or equivalent).
- Quality improvement qualification (e.g. lean 6 sigma, IHI Advanced Improver, QSIR).
Experience
Essential
- Evidence of delivering quality and efficiency projects / programmes which have resulted in positive change across a complex organization.
- Excellent knowledge and practical experience of using improvement tools and techniques.
- Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats.
- Experience of working effectively with a wide range of stakeholders.
- Knowledge of research, audit, data collection and analysis methodologies.
- Ability to manage competing demands, deadlines and a pressured environment.
Desirable
- Knowledge and understanding of current NHS structures and health and social care delivery systems
- Clinical professional qualification or Operational Management qualification or equivalent knowledge gained in a health related organization.
- Evidence of Achieving Transformation which has resulted in positive change in a health and/or social care setting.
Communication & Relationship Skills
Essential
- Ability to negotiate on difficult and controversial issues with stakeholders and others.
- Ability to present complex and sensitive information to groups of staff from multidisciplinary backgrounds at all levels of the organisation.
Analytical & Judgement Skills
Essential
- Problem solving skills.
- Ability to analyse complex facts and situations and develop a range of options and solutions.
- Takes decisions on contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning & Organisational Skills
Essential
- Demonstrate the ability to plan over short, medium and long term, and adjust plans and resource requirements accordingly.
Equality, Diversity & Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
