Job summary
An exciting opportunity has arisen to join the Cancer Centre as a 2WW Administrator.
Do you have good organisational skills?
Do you possess excellent communication skills?
You will provide an efficient service in administering the rapid referral process. Data input support to the Two Week Wait Management Team and to ensure that the Two Week Wait standard for patients with suspected cancer is adhered to. Visits to the department are positively encouraged.
Main duties of the job
To prioritise referrals using initiative in the interpretation of National and local referral guidelines.
To undertake data input into hospital database systems in an accurate and timely manner.
To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience
Job description
Job responsibilities
- Data quality delivery for 2WW referrals processed.
- To prioritise referrals using initiative in the interpretation of National and local referral guidelines.
- To undertake data input into hospital database systems in an accurate and timely manner.
- To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications.
- To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times.
- To track referrals, ensuring progress through the referral system.
- To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate.
- To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team.
- To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner.
- To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
- To represent the team and attend relevant meetings as required.
- To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.
Job description
Job responsibilities
- Data quality delivery for 2WW referrals processed.
- To prioritise referrals using initiative in the interpretation of National and local referral guidelines.
- To undertake data input into hospital database systems in an accurate and timely manner.
- To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications.
- To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times.
- To track referrals, ensuring progress through the referral system.
- To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate.
- To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team.
- To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner.
- To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
- To represent the team and attend relevant meetings as required.
- To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.
Person Specification
Analytical and Judgement skills
Essential
- oAble to act on own initiative oAbility to work without close supervision.
Desirable
Training and Qualifications
Essential
- oA level / NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years.
- oRTT/Clinic Management/Waiting List or relevant experience
Desirable
- oCLAIT/HISS/PAS experience oEducated to A level standard oNHS systems and procedures oExcel, Power point oERS & Prism oPTL/Data Quality Experience
Experience
Essential
- oOne year's secretarial or administrative experience
- oExperience of dealing with customers/patients
Desirable
- oUnderstanding of medical terminology oMedical administration experience
- oAt least one year working in a large complex
Communication and Relationship Skills
Essential
- oEffective communication skills oTact and diplomacy oMust be a Team Player
Desirable
- Exposure to dealing with complaints
Planning and organisation skills
Essential
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Person Specification
Analytical and Judgement skills
Essential
- oAble to act on own initiative oAbility to work without close supervision.
Desirable
Training and Qualifications
Essential
- oA level / NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years.
- oRTT/Clinic Management/Waiting List or relevant experience
Desirable
- oCLAIT/HISS/PAS experience oEducated to A level standard oNHS systems and procedures oExcel, Power point oERS & Prism oPTL/Data Quality Experience
Experience
Essential
- oOne year's secretarial or administrative experience
- oExperience of dealing with customers/patients
Desirable
- oUnderstanding of medical terminology oMedical administration experience
- oAt least one year working in a large complex
Communication and Relationship Skills
Essential
- oEffective communication skills oTact and diplomacy oMust be a Team Player
Desirable
- Exposure to dealing with complaints
Planning and organisation skills
Essential
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
