Job summary
University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.
Our Commitment to you is to help you gain the level 2 apprentice standard in Customer Service Practitioner within a 14 month contract. Hours of work will be 37.5 hours per week with a salary of £198 per week.
As part of the apprenticeship programme you will you will learn in the workplace, have access to study sessions, a mentor and a training provider. This is an excellent opportunity to earn while you learn.This post is ideal for someone who wants an understanding of a customer service role which will provide them with transferable skills.
You will become part of a talented, passionate team of people, committed to providing the best care and treatment to patients. On top of your basic salary, you will receive 27 days holiday each year, plus a range of other benefits including occupational health and counselling services.
To qualify for the apprenticeship role the minimum criteria is:-
- that you must have GCSE in English and Maths
- have not completed an apprenticeship at the same level and sector in the past
- do not have a Degree in a similar
Main duties of the job
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Ensure all relevant information required for outpatient appointments is recorded in the case notes.
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To update any missing outcomes on reports.
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To attend in-service training or meetings to ensure that skills knowledge are kept up-to-date and appropriate to the post.
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Any other duties commensurate with the role and service needs.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our workWe do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk
Job description
Job responsibilities
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Ensure accurate and timely processing of clinical and administrative correspondence.
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Prioritise work in appropriate order to ensure work is completed within agreed targets times.
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Clinic preparation specifically retrieval of notes, filing, tracking in and out.
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Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
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To utilise the Track-IT system to update case note tracking.
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To ensure all outcomes are recorded accurately both paper and electronic
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To attend all mandatory training as required by the CMG/Trust
(please refer to the job description/person specification for full details on the role)
Job description
Job responsibilities
-
Ensure accurate and timely processing of clinical and administrative correspondence.
-
Prioritise work in appropriate order to ensure work is completed within agreed targets times.
-
Clinic preparation specifically retrieval of notes, filing, tracking in and out.
-
Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
-
To utilise the Track-IT system to update case note tracking.
-
To ensure all outcomes are recorded accurately both paper and electronic
-
To attend all mandatory training as required by the CMG/Trust
(please refer to the job description/person specification for full details on the role)
Person Specification
Knowledge, Skills and Ability
Essential
- Computer-literate
- Good Communication
- Ability to work flexibly as part of a team
- Ability to manage own work load
- Evidence of good written skills
- Demonstrate of a commitment to completing the apprenticeship and end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
- Awareness of Equality & Valuing Diversity Principle
Training & Qualifications
Essential
- Maths and English GCSE level grade F-A* or GCSE grade 1 - 9 or Functional Skills at Level 1 or above
Commitment to Trust Values and Behaviours
Essential
- Able to demonstrate an understanding of Trust values and behaviours
Desirable
- Able to demonstrate an understanding of Trust values and behaviours
Person Specification
Knowledge, Skills and Ability
Essential
- Computer-literate
- Good Communication
- Ability to work flexibly as part of a team
- Ability to manage own work load
- Evidence of good written skills
- Demonstrate of a commitment to completing the apprenticeship and end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
- Awareness of Equality & Valuing Diversity Principle
Training & Qualifications
Essential
- Maths and English GCSE level grade F-A* or GCSE grade 1 - 9 or Functional Skills at Level 1 or above
Commitment to Trust Values and Behaviours
Essential
- Able to demonstrate an understanding of Trust values and behaviours
Desirable
- Able to demonstrate an understanding of Trust values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
