Job summary
Be part of leading transformational change across ULHT's Patient Service Hub
United Lincolnshire Hospitals NHS Trust is seeking an exceptional, forward-thinking General Manager to provide strategic, operational and financial leadership across our evolving Patient Service Hub (PSH).
This is a senior leadership role at the heart of our ambition to deliver excellent, safe, patient-centred care. You will play a key part in driving performance, improving operational efficiency, and ensuring that services within the Hub consistently meet national and local standards.
We are looking for a dynamic and innovative leader who is passionate about improving patient access, motivating high-performing teams, and shaping the future of elective recovery and patient service operations across the Trust.
Main duties of the job
About the Role
As General Manager, you will:
Lead the strategic and operational direction of the Patient Service Hub, owning the Hub's business plan and delivery of key performance outcomes.
Drive continuous improvement across all workstreams, ensuring the Hub delivers high-quality, efficient and patient-focused services.
Be directly accountable for RTT and Cancer Waiting Times (CWT) performance, elective access policy compliance, and data quality assurance.
Provide strong financial leadership, including oversight of budgets, income and expenditure, CIPs and cost-to-serve improvements.
Lead hub-wide performance, risk and governance frameworks to ensure high standards of quality, safety and compliance (including CQC and IG).
Motivate, develop and support operational teams to deliver excellent patient service, embedding a culture of continuous improvement and psychological safety.
Build strong relationships with Clinical Business Units, corporate teams and system partners to ensure aligned, integrated and responsive pathways.
Represent the Hub at Trust-wide committees and contribute to strategic initiatives impacting patient flow, access and service transformation.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
About You
We are seeking an experienced senior operational leader who can bring:
Significant experience working at a senior or corporate level within a large, complex organisation (NHS experience desirable but not essential).
Demonstrable ability to lead, motivate and develop multi-disciplinary teams in a high-pressure, fast-paced environment.
Strong knowledge of NHS policy, elective standards, governance and performance frameworks.
Highly developed analytical, negotiation and influencing skills, with the confidence to challenge and drive improvement.
Proven financial management expertise, including budget setting, monitoring and delivery of efficiencies.
Exceptional communication skills, with the ability to manage sensitive issues and engage effectively at all levels.
A commitment to modelling and championing the Trust values Collaborative,Compassionate and Innovative.
A masters degree or equivalent experience, along with evidence of continued professional development, is required.
Job description
Job responsibilities
About You
We are seeking an experienced senior operational leader who can bring:
Significant experience working at a senior or corporate level within a large, complex organisation (NHS experience desirable but not essential).
Demonstrable ability to lead, motivate and develop multi-disciplinary teams in a high-pressure, fast-paced environment.
Strong knowledge of NHS policy, elective standards, governance and performance frameworks.
Highly developed analytical, negotiation and influencing skills, with the confidence to challenge and drive improvement.
Proven financial management expertise, including budget setting, monitoring and delivery of efficiencies.
Exceptional communication skills, with the ability to manage sensitive issues and engage effectively at all levels.
A commitment to modelling and championing the Trust values Collaborative,Compassionate and Innovative.
A masters degree or equivalent experience, along with evidence of continued professional development, is required.
Person Specification
Qualifications
Essential
- .Educated to Master level or equivalent. experience in a health related or relevant field.
- .Professional training/qualification.
- .Evidence of continuing professional development.
Experience
Essential
- .Experience of working at a senior/corporate level.
- .Demonstrable experience in leading, motivating and managing teams.
- .Significant experience of communicating and working with very senior managers and leaders
- .Experience of budget management and staff management.
- .Experience of managing competing workloads concurrently.
Desirable
- Experience of working at a senior/corporate level within the NHS.
Skills
Essential
- .Ability to influence at all levels and a strategic thinker.
- .Ability to interpret national polices and guidance.
- .Ability to work on own initiative.
- .Understanding of working with confidential information.
- .Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Person Specification
Qualifications
Essential
- .Educated to Master level or equivalent. experience in a health related or relevant field.
- .Professional training/qualification.
- .Evidence of continuing professional development.
Experience
Essential
- .Experience of working at a senior/corporate level.
- .Demonstrable experience in leading, motivating and managing teams.
- .Significant experience of communicating and working with very senior managers and leaders
- .Experience of budget management and staff management.
- .Experience of managing competing workloads concurrently.
Desirable
- Experience of working at a senior/corporate level within the NHS.
Skills
Essential
- .Ability to influence at all levels and a strategic thinker.
- .Ability to interpret national polices and guidance.
- .Ability to work on own initiative.
- .Understanding of working with confidential information.
- .Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
