Go back
United Lincolnshire Hospitals NHS Trust

Telephonist / Receptionist Band 2

The closing date is 11 February 2026

Apply for this job

Job summary

We are looking for an enthusiastic individual to join our Switchboard Main Reception team at Lincoln County Hospital

Main duties of the job

The successful candidate will work with a range of MS Office programs, as well as specialist software and hardware to carry out the full range of duties required. You must be able to follow written and verbal instructions, be able to demonstrate both the ability to prioritise tasks and the ability to work with minimum supervision, reporting to the Switchboard Supervisor.

You must be able to demonstrate a flexible approach to changes in workload/duties/priorities, and be able to demonstrate the ability to react sensitively to meet a wide range of differing needs together with a positive approach to team working and/or lone working and demonstrate a high standard of interpersonal skills. Ideally you will have experience of operating a switchboard system, and an understanding of excellent customer service - although this is not essential.

Previous experience of working in a healthcare setting is desirable. We can offer you an induction programme, followed by full training at one of our hospital sites, uniform, pension scheme and opportunities for career development within the NHS.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

04 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-LN-819-25-QIA1625-C

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Previous Experience

Essential

  • RSA level 1 or equivalent experience
  • Literate and numerate to GCSE or equivalent

Desirable

  • Experience of controlling alarm and pager systems
  • Previous experience of a healthcare environment
  • Clerical experience
  • The ability to handle up to 180 calls per hour at peak periods

Qualifications

Essential

  • Literate and numerate to GCSE or equivalent
  • RSA level 1 or equivalent experience

Desirable

  • NVQ 2 Customer Care or equivalent

Knowledge, Skills and Apptitude

Essential

  • Excellent communication skills
  • The ability to think logically and make independent decisions
  • Legible Handwriting
  • Willingness to take ownership for resolution of enquires and complaints
  • Evidence of delivering a first class service to a diverse range of customers from initial point of contact
  • Ability to develop good working relationships with hospital staff at all levels. To deal tactfully and efficiently with patients and colleagues.
  • Commitment to equality of opportunity and diversity Understanding of the need for confidentiality and discretion
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

  • Knowledge of Windows based software

Specific Requirements

Essential

  • Flexible and adaptable
  • Able to disengage enquiries with speed and tact
  • Able to work with minimum supervision and independently
  • Able to deal with people from all sections of society
  • Able to work alone and as part of a team
  • Able to cope under pressure
Person Specification

Previous Experience

Essential

  • RSA level 1 or equivalent experience
  • Literate and numerate to GCSE or equivalent

Desirable

  • Experience of controlling alarm and pager systems
  • Previous experience of a healthcare environment
  • Clerical experience
  • The ability to handle up to 180 calls per hour at peak periods

Qualifications

Essential

  • Literate and numerate to GCSE or equivalent
  • RSA level 1 or equivalent experience

Desirable

  • NVQ 2 Customer Care or equivalent

Knowledge, Skills and Apptitude

Essential

  • Excellent communication skills
  • The ability to think logically and make independent decisions
  • Legible Handwriting
  • Willingness to take ownership for resolution of enquires and complaints
  • Evidence of delivering a first class service to a diverse range of customers from initial point of contact
  • Ability to develop good working relationships with hospital staff at all levels. To deal tactfully and efficiently with patients and colleagues.
  • Commitment to equality of opportunity and diversity Understanding of the need for confidentiality and discretion
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

  • Knowledge of Windows based software

Specific Requirements

Essential

  • Flexible and adaptable
  • Able to disengage enquiries with speed and tact
  • Able to work with minimum supervision and independently
  • Able to deal with people from all sections of society
  • Able to work alone and as part of a team
  • Able to cope under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Fiona Turner

fiona.turner31@nhs.net

01522421996

Details

Date posted

04 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-LN-819-25-QIA1625-C

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Supporting documents

Privacy notice

United Lincolnshire Hospitals NHS Trust's privacy notice (opens in a new tab)