Job summary
As a key member of the specialty triumvirate team the Clinical Services Manager (CSM) is jointly responsible with the clinical lead and Matron for the provision of safe, effective and efficient services within your area of responsibility reporting to the General Manager - Urgent & Emergency Care.
The CSM is accountable to the General Manager - Urgent & Emergency Care, to support the effective and efficient operational management of the Directorate, ensuring delivery of high quality patient care services and effective use of the resources available.
This will include working closely with the clinical team to manage the day to day operational issues in the specialties. This may also include the effective co-ordination and, where appropriate, management of budgets (including income) and agreed performance objectives and contracts as well as working closely with Clinical Leads and the Matrons on business planning and the development and continuous improvement of patient care processes.
Main duties of the job
Key responsibilities include:
- To manage the operational aspects of the specialties encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks.
- In conjunction with Clinical Leads and Matrons to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by the Directorate.
- Line Management of other members of the Directorate management support team as required.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
- Work closely with senior clinical and non-clinical colleagues across the specialty and particularly with the matron/s, ward managers, medical staff and other staff within the specified service area
- Establish appropriate working relationships with colleagues in other Clinical Business Units with whom their service interacts and with external bodies, such as General Practitioners and/or CCG colleagues for the fulfilment of particular service issues.
- Work with colleagues within the corporate directorates (e.g. Nursing, Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary.
- Provide seamless leadership with the clinical lead and Matron for the larger complex specialty/ies ensuring an effective and efficient structure to manage the specialty/ies is in place to oversee delivery, improvement and assurance
- To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the specialty , and an environment in which staff are valued and respected.
- To assist the the production of business plans, and service development for the service, where appropriate leading on specific service plans and changes.
Job description
Job responsibilities
- Work closely with senior clinical and non-clinical colleagues across the specialty and particularly with the matron/s, ward managers, medical staff and other staff within the specified service area
- Establish appropriate working relationships with colleagues in other Clinical Business Units with whom their service interacts and with external bodies, such as General Practitioners and/or CCG colleagues for the fulfilment of particular service issues.
- Work with colleagues within the corporate directorates (e.g. Nursing, Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary.
- Provide seamless leadership with the clinical lead and Matron for the larger complex specialty/ies ensuring an effective and efficient structure to manage the specialty/ies is in place to oversee delivery, improvement and assurance
- To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the specialty , and an environment in which staff are valued and respected.
- To assist the the production of business plans, and service development for the service, where appropriate leading on specific service plans and changes.
Person Specification
Qualifications
Essential
- First degree (BSc or BA) or equivalent experience
- Knowledge of health service management, including change management and workforce redesign.
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- Evidence of CPD and commitment to future career development
Previous Experience
Essential
- Experience within the Healthcare sector at senior management level within the NHS
- Proven track record of monitoring healthcare targets
- Experience of delivering service change within an NHS setting
- Experience of managing performance issues
- Well-developed IT skills, particularly word and excel.
Desirable
- Experience of reporting on complex performance management information
Knowledge, skills, aptitudes
Essential
- Ability to use IT packages
- Understanding of working with confidential information
- Understanding of Corporate Governance
- Ability to lead a team ensuring it is customer focused and delivers a high quality service
- Ability to communicate at all levels verbally and in writing in a manner which is clear, fluent and persuasive
- Demonstrate professional credibility
- Demonstrate ability to make sound judgements and decision making
- Ability to interpret national polices and guidance
- Ability to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen with a customer focus approach to problem solving
- Self motivated and committed with the ability to work on own initiative
- Committed, proactive and innovative
- Effective Team worker
- Committed to continuous improvement
- Creative thinker and problem solver
- Politically astute and high level of integrity
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Person Specification
Qualifications
Essential
- First degree (BSc or BA) or equivalent experience
- Knowledge of health service management, including change management and workforce redesign.
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- Evidence of CPD and commitment to future career development
Previous Experience
Essential
- Experience within the Healthcare sector at senior management level within the NHS
- Proven track record of monitoring healthcare targets
- Experience of delivering service change within an NHS setting
- Experience of managing performance issues
- Well-developed IT skills, particularly word and excel.
Desirable
- Experience of reporting on complex performance management information
Knowledge, skills, aptitudes
Essential
- Ability to use IT packages
- Understanding of working with confidential information
- Understanding of Corporate Governance
- Ability to lead a team ensuring it is customer focused and delivers a high quality service
- Ability to communicate at all levels verbally and in writing in a manner which is clear, fluent and persuasive
- Demonstrate professional credibility
- Demonstrate ability to make sound judgements and decision making
- Ability to interpret national polices and guidance
- Ability to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen with a customer focus approach to problem solving
- Self motivated and committed with the ability to work on own initiative
- Committed, proactive and innovative
- Effective Team worker
- Committed to continuous improvement
- Creative thinker and problem solver
- Politically astute and high level of integrity
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
