Overseas Visitors Officer - Band 4

Job summary

An exciting opportunity has arisen within the Trust Overseas Visitors Team working closely with colleagues and supported by the Overseas Visitors Manager, to identify all Overseas Visitors being treated by the Trust. In this varied and interesting niche role, you will be responsible for assessing eligibility for NHS funded care and application of cost recovery processes where applicable in accordance with the NHS (Charges to Overseas Visitors) Regulations.

The successful candidate will have exceptional proven customer service skills who is able to communicate effectively, maintaining the utmost professional standards and have the ability to remain non judgemental and compassionate at all times whilst ensuring compliance to Trust values. We are looking for an individual to join the team who is a collaborative team player with a strong drive to learn new knowledge and skills.

Whilst previous experience of working in a hospital setting will be beneficial, having the right personal attributes are essential and ongoing training and support will be provided in ensuring the successful candidate will be confident and able to excel in the role.

If this opportunity sounds of interest and you feel you fit the profile of the candidate we are looking for please read the role job description and we encourage you to submit your application for consideration.

Main duties of the job

1. To demonstrate excellent customer care and communication skills, being aware of other cultures and religions whilst dealing with overseas patients and ensuring that vulnerable groups are not discriminated against.

2. To be familiar with the Overseas Visitor guidance issued by the Department of Health

3. Identify and interview potential Overseas Visitors to ascertain eligibility to receive NHS treatment
4. Obtain, check and interpret relevant documentation from patients in order to identify NHS eligibility
5. Members of the Overseas Visitors team will be required to meet patients, explain regulations and discuss payment options prior to admission, ensuring sensitivity to support patients and their families
6. To act as a point of contact for Trust employees and advise them on the application of the Department of Health guidelines
7. Liaise with relevant external agencies
8. Ensure that the appropriate charges for the treatment of overseas patients are quoted and collected

9. Work with the information and finance departments to ensure overseas patient activity is identified, recorded and billed

10. Maintain a database of all Overseas Visitors, detailing patient details, action taken, details of procedures, cost, invoicing, exemption status
11. Support the Overseas Visitor Manager in providing training and ongoing support to clinical staff and managers

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).