Go back
United Lincolnshire Hospitals NHS Trust

Outpatients Senior Administration Assistant - Band 3

The closing date is 16 November 2025

Apply for this job

Job summary

Starting November 2025

This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Teaching Hospitals NHS Trust

The vacancies are on the Lincoln, Pilgrim and Grantham sites and following interview a base will be decided .

The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department for a 12 months fixed term contract

Main duties of the job

The Outpatient Appointment Service involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are adhered to at all times, liaising with GP's and other health care professionals both internally and externally.

In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.

The hours available are Monday to Friday 8.30-5.00PM which can be discussed at interview.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

357-LN-689-25-QIA1306-B

Job locations

To be confirmed following interviews as we have roles Trust Wide

Greetwell Road

Lincoln

LN2 5QY


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • GCSE's Grade C and above in Maths and English or equivalent
  • Experience and training to Vocational Level 3 or equivalent

Desirable

  • CLAIT, ECDL or equivalent experience acquired through patient administration
  • European Computer driving Licence
  • Basic knowledge of Medical Terminology

Previous Experience

Essential

  • Experience of working in a customer care environment OR
  • Experience of working in an office environment
  • Experience of using Microsoft Office- to include Excel and Outlook

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Skills

Essential

  • Ability to prioritise and organise own workload
  • Ability to work on own initiative
  • Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • Attention to detail and accuracy
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence

Desirable

  • Awareness of National and Local Targets including cancer targets
  • Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work effectively within a large team or individually
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations
  • Ability to work effectively under pressure and meet tight deadlines
Person Specification

Qualifications

Essential

  • GCSE's Grade C and above in Maths and English or equivalent
  • Experience and training to Vocational Level 3 or equivalent

Desirable

  • CLAIT, ECDL or equivalent experience acquired through patient administration
  • European Computer driving Licence
  • Basic knowledge of Medical Terminology

Previous Experience

Essential

  • Experience of working in a customer care environment OR
  • Experience of working in an office environment
  • Experience of using Microsoft Office- to include Excel and Outlook

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Skills

Essential

  • Ability to prioritise and organise own workload
  • Ability to work on own initiative
  • Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • Attention to detail and accuracy
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence

Desirable

  • Awareness of National and Local Targets including cancer targets
  • Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work effectively within a large team or individually
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations
  • Ability to work effectively under pressure and meet tight deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

To be confirmed following interviews as we have roles Trust Wide

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

To be confirmed following interviews as we have roles Trust Wide

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Services Manager

Anouska Davies

anouska.davies3@nhs.net

07919121059

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

357-LN-689-25-QIA1306-B

Job locations

To be confirmed following interviews as we have roles Trust Wide

Greetwell Road

Lincoln

LN2 5QY


Supporting documents

Privacy notice

United Lincolnshire Hospitals NHS Trust's privacy notice (opens in a new tab)