Job summary
Develop and maintain effective communications systems via the Transfer of Care Hub to ensure that information on capacity is kept up to date and used to inform decision making. This data is likely to be highly complex, sensitive and contentious at times so sensitivity and sharing of information in a timely way will be critical, ensuring that organisational staff and system wide staff are informed in a co-ordinated approach. Examples of this are daily on call system calls which are highly political in nature.
Represent the trust at internal and external meetings
Report to the Head of Group Flow and Clinical Service Leads on a regular basis regarding key performance indicators
Act as an ambassador for the Trust in professional and public settings, with patients, relatives, visitors and staff.
Main duties of the job
To co-ordinate the use of resources throughout the System over a 24-hour period, 7 days a week
Lead and support the Transfer of Care Hubcentre staff with managing complex and sensitive situations and supporting staff and patients across the site. Manages staff, including recruitment, appraisal, CPD, performance management.
Dial in to system teleconferences, acting as TOCH point of contact, to represent and contribute to the discussion about current position and challenges, providing decision regarding appropriate actions that can be taken at that time. Autonomous decision making, with a commitment to act and have a level of permission to ensure this role is credible in the wider system.
Responsibility to act, following up and resolving issues associated with staffing if not achieved locally, including escalating relevant information.
Support patient flow team, monitoring activity and understanding of current position and potential changes to this, including external impact factors and actions that may be needed to remove blocks, supporting escalation for any referral issues.
Responsible for development and delivery of effective site management to meet agreed local and national performance targets and standards, within budget and resources available. Monitor Length of Stay and delays, ensuring all action istaken to support flow and encourage HOMEFIRST
The Operations Manager will act as Silver Commander in the event of a major/significant incident.
About us
Lincolnshire Community and Hospitals NHS Group (LCHG) provides community, acute and specialist services to people in Lincolnshire and neighbouring counties.Our Group is situated in the beautiful county of Lincolnshire, serving a population of more than 750,000 people. Lincolnshire is such a wonderful place to live and work with many opportunities to grow and develop as well as spend time on hobbies, activities and taking in local historic sites. Find out more on the Visit Lincolnshire website.We provide services at Lincoln County Hospital, Grantham and District Hospital and Pilgrim Hospital, Boston, as well as running services from community hospital sites and other community locations across Lincolnshire.Our combined organisations are some of the most complex NHS organisations in the country, with multiple sites across a predominantly rural and coastal location.In common with many NHS organisations, we are faced with many challenges, however, we take extraordinary pride in building working environments where staff feel valued, cared for and part of a team. We are delighted this can be seen within the latest National Staff Survey results showing sustained and improved scores from both organisations.
Job description
Job responsibilities
Please see attached job description and person specification for a more detailed overview of the role.
If you have any questions or would like to talk about the role, please contact Mandy Sambrook, Head of Group Flow, as detailed below.
Job description
Job responsibilities
Please see attached job description and person specification for a more detailed overview of the role.
If you have any questions or would like to talk about the role, please contact Mandy Sambrook, Head of Group Flow, as detailed below.
Person Specification
Qualifications
Essential
- Educated to 1st degree or equivalent in a relevant field
- Teaching and assessing/mentorship course or equivalent
- Evidence of continuous professional development
Desirable
- Major Incident training/silver command
- Experience of working with patient flow or discharge
- Experience of working as an on-call manager- silver commander in the event of an emergency situation
Skills/Competencies
Essential
- Experience of leading care (team of service level)
- Specialist Community knowledge qualification or relevant experience
- Knowledge of care delivery across both health and social care
- Specialist experience and knowledge of managing patient flow
- Ability to work with systems and processes to monitor and analyse data, e.g. Cayder
Desirable
- Experience of continuing health care
- Experience of working across health and social care in partnership and knowledge of present health and social care agendas
- Experience of managing a budget/ production of QIPP targets
- Ability to develop and manage systems to support efficiencies
Experience
Essential
- Experience of policy and service development
- Experience of liaising with other agencies and organisations within the system as appropriate
- Experience of budget responsibility and allocation of physical resources
- Experience of working across professional boundaries - fully integrated approach
Person Specification
Qualifications
Essential
- Educated to 1st degree or equivalent in a relevant field
- Teaching and assessing/mentorship course or equivalent
- Evidence of continuous professional development
Desirable
- Major Incident training/silver command
- Experience of working with patient flow or discharge
- Experience of working as an on-call manager- silver commander in the event of an emergency situation
Skills/Competencies
Essential
- Experience of leading care (team of service level)
- Specialist Community knowledge qualification or relevant experience
- Knowledge of care delivery across both health and social care
- Specialist experience and knowledge of managing patient flow
- Ability to work with systems and processes to monitor and analyse data, e.g. Cayder
Desirable
- Experience of continuing health care
- Experience of working across health and social care in partnership and knowledge of present health and social care agendas
- Experience of managing a budget/ production of QIPP targets
- Ability to develop and manage systems to support efficiencies
Experience
Essential
- Experience of policy and service development
- Experience of liaising with other agencies and organisations within the system as appropriate
- Experience of budget responsibility and allocation of physical resources
- Experience of working across professional boundaries - fully integrated approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
