Job summary
This is an exciting opportunity to lead a team of highly motivated Health Records Clerks at United Lincolnshire Hospitals NHS Trust based at Pilgrim Hospital.
The department is looking to recruit a Team Leader into our admin service into a fixed term full time role. The hours are: Week one 08:30 - 16:30, Week two 13:00 - 21:00.
The Health Records Service involves reception duties, dealing with patients and relatives by telephone/face to face, liaising with GPs and other health care professionals both internally and externally.
Applicants must haveGCSE Maths & English Grade C or above or equivalent qualifications.
A professional, positive understanding of others attitudes as well as providing outstanding care to our patients at all times is essential, as is the ability to prioritise, use your own initiative and work under pressure as part of a team. It's essential you are able to work to tight deadlines and have the ability and willingness to work flexibly.
Fixed term or secondment would be considered
Main duties of the job
We are looking for an individual with a proven track record in leading a large multifunctional team to support the Health Records Service. This post is a 1st line management position and will be primarily dealing with staffing and organising the timely delivery of casenotes for clinics and emergency admissions on a day to day basis.
Candidates should have:
- Drive and enthusiasm
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Evidence of the ability to work under pressure and to meet deadlines
- Evidence of supervisory ability
- Awareness of finance and budgets
- Minimum of two years NHS experience would be advantageous
- A pragmatic approach to problem solving
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!
Person Specification
Qualifications
Essential
- GCSEs including Maths & English Grade C or above or equivalent experience
Desirable
- Managerial qualification or similar proven experience
Previous Experience
Essential
- Significant administrative experience
- Staff supervision
- Setting & monitoring workloads
- Monitoring performance
- Working to deadlines
- Working within agreed policies & procedures
- Proven experience and success of change management
Desirable
Knowledge, Skills and Aptitudes
Essential
- Knowledge of the application of the Data Protection Act
- Knowledge & aware of Health & Safety at work
- Excellent interpersonal / communication skills
- Ability to communicate effectively both verbal and written
- Ability to work under pressure and use own initiative
- Proven experience to supervise a team
- Ability to advise and support colleagues
- Prioritise workloads in accordance with demand
- Ability to work to agreed timescales and to a high standard
- Ability to monitor working practices and escalate issues appropriately
- Competent organisational skills
- Ability to assess, resolve and refer enquiries on when required
- Ability to problem solve
- Excellent organisational skills
- Evidence of problem-solving skills
- Influence and persuasion skills to deal with staff on all levels including senior staff
- Enthusiastic and committed to further develop the service
- Demonstrates the ability to empower team members and leads from example
- Ability to generate and share best practice and new ways of working in a professional and championing manner
- Demonstrates confidence when providing support to staff
- Good listening skills
- Always demonstrates personal credibility and integrity
Specific Requirements
Essential
- Confidence and ability to establish effective working relationships.
- Calm under pressure
- Flexible approach to work and working times
- Ability to work flexible hours
- Strong attention to detail and accuracy
- Self motivated
- Good interpersonal skills
Person Specification
Qualifications
Essential
- GCSEs including Maths & English Grade C or above or equivalent experience
Desirable
- Managerial qualification or similar proven experience
Previous Experience
Essential
- Significant administrative experience
- Staff supervision
- Setting & monitoring workloads
- Monitoring performance
- Working to deadlines
- Working within agreed policies & procedures
- Proven experience and success of change management
Desirable
Knowledge, Skills and Aptitudes
Essential
- Knowledge of the application of the Data Protection Act
- Knowledge & aware of Health & Safety at work
- Excellent interpersonal / communication skills
- Ability to communicate effectively both verbal and written
- Ability to work under pressure and use own initiative
- Proven experience to supervise a team
- Ability to advise and support colleagues
- Prioritise workloads in accordance with demand
- Ability to work to agreed timescales and to a high standard
- Ability to monitor working practices and escalate issues appropriately
- Competent organisational skills
- Ability to assess, resolve and refer enquiries on when required
- Ability to problem solve
- Excellent organisational skills
- Evidence of problem-solving skills
- Influence and persuasion skills to deal with staff on all levels including senior staff
- Enthusiastic and committed to further develop the service
- Demonstrates the ability to empower team members and leads from example
- Ability to generate and share best practice and new ways of working in a professional and championing manner
- Demonstrates confidence when providing support to staff
- Good listening skills
- Always demonstrates personal credibility and integrity
Specific Requirements
Essential
- Confidence and ability to establish effective working relationships.
- Calm under pressure
- Flexible approach to work and working times
- Ability to work flexible hours
- Strong attention to detail and accuracy
- Self motivated
- Good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
