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United Lincolnshire Hospitals NHS Trust

Service Desk Analyst - Band 3

The closing date is 04 August 2025

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Job summary

Contribute towards the delivery of an efficient ICT Service Desk, providing a rapid response to resolve calls where this can be achieved immediately, or re-assigning to the appropriate internal or external support group.

Main duties of the job

  1. To provide and assist with 1st/2nd line user support following direction.
  2. To be a member of the ICT Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.
  3. To contribute to an efficient and effective ICT Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users
  4. To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.
  5. To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.
  6. To support the ICT Technical Support Engineers/Technicians.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

28 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

357-LN-315-25-B-QIA678

Job locations

Beech House

Waterside South

Lincoln

LN5 7JH


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • GCSEs Grade C or equivalent in Maths, English and a Science

Desirable

  • Formal ICT related qualification or equivalent level of ICT experience.
  • ECDL or Equivalent.
  • UKCHIP
  • MBCS.
  • Customer Service Qualification.

Previous experience

Essential

  • A working knowledge of supporting PCs, laptops, mobile devices, Microsoft operating systems and software.

Desirable

  • Experience of providing support to PC users in a business environment

Evidence of particular Skills, knowledge and aptitudes

Essential

  • Knowledge of configuration/installation of PC applications, peripherals and hardware.
  • Proficient in using Windows.
  • Proficient in using Office and other Desktop applications.
  • Good verbal and written communication skills.
  • Awareness and Knowledge of the dignity in care agenda.
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:

Desirable

  • Knowledge and of Windows Server.
  • Knowledge of Active Directory, DNS, DHCP.
  • Knowledge of other Microsoft Back Office products
  • Basic knowledge of Network technologies and methodologies, including TCP/IP.
  • Knowledge of Antivirus, Backup and Filtering Software.

Specific Requirements

Essential

  • Methodical approach to work following set guidelines.
  • Ability to work on own initiative and as part of a team.
  • Strong customer service orientation
  • Ability to travel between sites.
Person Specification

Qualifications

Essential

  • GCSEs Grade C or equivalent in Maths, English and a Science

Desirable

  • Formal ICT related qualification or equivalent level of ICT experience.
  • ECDL or Equivalent.
  • UKCHIP
  • MBCS.
  • Customer Service Qualification.

Previous experience

Essential

  • A working knowledge of supporting PCs, laptops, mobile devices, Microsoft operating systems and software.

Desirable

  • Experience of providing support to PC users in a business environment

Evidence of particular Skills, knowledge and aptitudes

Essential

  • Knowledge of configuration/installation of PC applications, peripherals and hardware.
  • Proficient in using Windows.
  • Proficient in using Office and other Desktop applications.
  • Good verbal and written communication skills.
  • Awareness and Knowledge of the dignity in care agenda.
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:

Desirable

  • Knowledge and of Windows Server.
  • Knowledge of Active Directory, DNS, DHCP.
  • Knowledge of other Microsoft Back Office products
  • Basic knowledge of Network technologies and methodologies, including TCP/IP.
  • Knowledge of Antivirus, Backup and Filtering Software.

Specific Requirements

Essential

  • Methodical approach to work following set guidelines.
  • Ability to work on own initiative and as part of a team.
  • Strong customer service orientation
  • Ability to travel between sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Delivery Supervisor

Bisola Raji

b.raji1@nhs.net

Details

Date posted

28 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

357-LN-315-25-B-QIA678

Job locations

Beech House

Waterside South

Lincoln

LN5 7JH


Supporting documents

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