Job summary
Note: This vacancy will start after 01/07/2025
The Physiological Sciences team at ULHT is looking for a skilled and dynamic administrator to work in their busy Lincoln and Pilgrim offices where no two days are the same.
The successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.
Main duties of the job
- Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed
- Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
- Accurately recording appointment outcomes and other data relating to patients in a timely manner
- Ensure patients receive all relevant information in a timely, accurate and effective way
- Answering patient queries or escalating where required
- Providing administrative support to the Physiological Sciences team
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
- To prioritise own workload to ensure safe and effective running of the administrative needs of the department
- Book patients in line with the urgency of their appointment in line with Local and National booking rules
- Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
- To contact patients, gaining acceptance of booking with patient or their representative.
- To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
- To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
- Accurately maintain electronic and paper patient records
- Maintain patient confidentiality at all times
Job description
Job responsibilities
- To prioritise own workload to ensure safe and effective running of the administrative needs of the department
- Book patients in line with the urgency of their appointment in line with Local and National booking rules
- Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
- To contact patients, gaining acceptance of booking with patient or their representative.
- To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
- To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
- Accurately maintain electronic and paper patient records
- Maintain patient confidentiality at all times
Person Specification
Qualifications
Essential
- 2 GCSE's grade C or above in Maths and English.
- NVQ2 or equivalent in relative subject, ie Customer Care Skills
Desirable
- Knowledge of PAS
- European Computer Driving Licence or equivalent
Experience
Essential
- Working knowledge of Microsoft Office packages
- Working with the public.
Desirable
- Working within a health care environment
Knowledge, skills, aptitudes
Essential
- Ability to work on own initiative
- Ability to provide good customer care
- Good communication skills, both written and verbal
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ? Patient Centred ? Safety ? Compassion ? Respect and ? Excellence
- Deaf Awareness
- Previous experience of working with the public.
Desirable
- Knowledge of waiting list management
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly and in a changing environment (2)
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Responsible attitude
Person Specification
Qualifications
Essential
- 2 GCSE's grade C or above in Maths and English.
- NVQ2 or equivalent in relative subject, ie Customer Care Skills
Desirable
- Knowledge of PAS
- European Computer Driving Licence or equivalent
Experience
Essential
- Working knowledge of Microsoft Office packages
- Working with the public.
Desirable
- Working within a health care environment
Knowledge, skills, aptitudes
Essential
- Ability to work on own initiative
- Ability to provide good customer care
- Good communication skills, both written and verbal
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ? Patient Centred ? Safety ? Compassion ? Respect and ? Excellence
- Deaf Awareness
- Previous experience of working with the public.
Desirable
- Knowledge of waiting list management
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly and in a changing environment (2)
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Responsible attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
