Outpatients Senior Call Handler - Band 3

Job summary

Previous applicants need not apply.

Are you organised, dedicated and passionate about supporting patient care?

Do you have experience and enthusiasm in working within a small telephone team to give a positive experience to patients?

This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Lincoln County Hospital.

Location: Lincoln County Hospital

Hours: Full time, permanent

Working pattern: Monday to Friday 8.30am - 17:00pm

Salary: Band 3 £24,071 - £25,674 per annum depending on experience

Note: this vacancy will have a start date after 01/07/2025

Main duties of the job

Key responsibilities

The Outpatient Appointment Services is looking to expand our telephone team and recruit a Senior call handler within our department.

The role involves taking telephone calls from patients, GP's and other external stake holders. You will deal with patients querying their new and follow up Outpatients appointments ensuring national and local target are adhered to at all times as well as any changes, cancellations, and queries

The role will also include liaising with our internal Business Units that include all Specialities, other internal departments as well as external stakeholders.

The role may require cover from time to time for our other Hospital sites such as Pilgrim and Grantham

What we're looking for

Applicants must have GCSE Grade C and above in Maths and English or equivalent qualification. Experience in working in a customer care environment or an office environment. Excellent telephone manner. Experience of using Microsoft Excel and Words. A professional, positive understanding of others attitudes as well as providing outstanding care to our patients at all times is essential, as is the ability to prioritise your own work loads, work on your own and use your own initiative, work under pressure and well as part of a team. It's essential you are able to work to tight deadlines and have the ability and willingness to work flexibly. Attention to detail and accuracy is imperative when applying for this post

About us

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).