Job summary
The post of the Porter Supervisor is to oversee and co-ordinate the provision of an efficient, high quality and cost effective portering service to all Wards and Departments on site under the direction of the Team Leader and Facilities Manager, and to promote excellent standards of team working and Customer Care.
Leading the portering team in delivering high quality services to all areas; supporting the delivery of service modernisation and National Initiatives.
Note: This vacancy will have a start date after 01/05/2025
Main duties of the job
You will be seen across the site and will be required to carry out your work so that the standards set and the wide range of services provided support patient care and the needs of other hospital users.
The post holder is expected to treat patients, service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service. Trust staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity in accordance with the Trust Dignity policies and dignity in care pledges. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
About us
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Knowlege, Skills & Apitudes
Essential
- Literacy, numeracy and comprehension skills sufficient to complete timesheets and monitoring documents, produce memos and short reports, complete Annual Appraisal documentation
- Able to demonstrate ability to take the lead role of supervising part of an inter-disciplinary team
- Able to demonstrate the ability to work to deadlines and complete tasks according to objectives and to motivate others to do the same
- Able to demonstrate the ability to use initiative to resolve problems and to prioritise own workload and that of others
- Able to demonstrate a high standard of interpersonal skills and the ability to deal with people from all sections of society
Desirable
- Keyboard/computer skills: no formal qualification is necessary but the ability to produce short text documents and/or enter data onto spread sheets would be an advantage
- Coaching skills
Specific Requirements
Essential
- Able to demonstrate a flexible approach to changes in workload/duties/priorities and to motivate others to adopt the same approach
- Able to react sensitively to a wide range of differing needs
- Able to demonstrate a working knowledge of word and computers skills.
Qualifications
Desirable
- Supervisory qualification
- NVQ Level 2, or above, in Customer Care
- Health and Safety qualifications/training.
- Training qualification or similar.
Experience
Essential
- Previous NHS experience or experience of working in a high level customer service environment
- Experience in a logistics background in either a integrated/logistics service related area.
Desirable
- Previous Supervisory experience.
- Previous Portering, Security or similar relevant experience.
- Experience of storage and movement of medical gas cylinders
- Experience of using CCTV equipment
- Previous Mail services experience
- Previous experience in waste handling.
Person Specification
Knowlege, Skills & Apitudes
Essential
- Literacy, numeracy and comprehension skills sufficient to complete timesheets and monitoring documents, produce memos and short reports, complete Annual Appraisal documentation
- Able to demonstrate ability to take the lead role of supervising part of an inter-disciplinary team
- Able to demonstrate the ability to work to deadlines and complete tasks according to objectives and to motivate others to do the same
- Able to demonstrate the ability to use initiative to resolve problems and to prioritise own workload and that of others
- Able to demonstrate a high standard of interpersonal skills and the ability to deal with people from all sections of society
Desirable
- Keyboard/computer skills: no formal qualification is necessary but the ability to produce short text documents and/or enter data onto spread sheets would be an advantage
- Coaching skills
Specific Requirements
Essential
- Able to demonstrate a flexible approach to changes in workload/duties/priorities and to motivate others to adopt the same approach
- Able to react sensitively to a wide range of differing needs
- Able to demonstrate a working knowledge of word and computers skills.
Qualifications
Desirable
- Supervisory qualification
- NVQ Level 2, or above, in Customer Care
- Health and Safety qualifications/training.
- Training qualification or similar.
Experience
Essential
- Previous NHS experience or experience of working in a high level customer service environment
- Experience in a logistics background in either a integrated/logistics service related area.
Desirable
- Previous Supervisory experience.
- Previous Portering, Security or similar relevant experience.
- Experience of storage and movement of medical gas cylinders
- Experience of using CCTV equipment
- Previous Mail services experience
- Previous experience in waste handling.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
