Job summary
The hours are to be worked Monday to Friday, however, there is an expectation of flexibility which could include Saturday
Applications are invited from dynamic, enthusiastic and forward-thinking individuals who are looking to showcase their potential.
The post holder will be expected to work independently, enhancing performance and productivity, streamlining administrative processes and will also look at areas in both your own and wider teams where service improvement is required and work with key people to deliver this.
The post holder will be responsible for the day-to-day management of staff within the RTT Elective Access Team and ensure the day to day operational running of the department is smooth.
The post holder will be required to meet frequently with speciality management teams, robustly tracking patients to improve and maintain performance and help Directorates in the delivery of diagnostic and 18 weeks' services in line with service requirements and local/national policies.
The post holder will support the Head of Elective Access in the operational delivery and performance management of surgical, medical and community admin services ensuring key access targets are maintained and sustained.
Main duties of the job
Main Duties & Responsibilities:
The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills.
You will have previous experience of managing teams and developing and delivering training to a diverse audience together with NHS knowledge and experience. Experience of Medway (PAS) and knowledge of the Trust's Elective Access Policy would be an advantage.
Deputise for the Head of Elective Access as required.
Development of management teams and booking and administration teams who will lead the patient journey improving processes and patient experience.
Training and development of the teams regarding their knowledge and IT capability.
Supporting service improvement through analysis of data and undertaking capacity and demand analysis of services to support the delivery of the diagnostic, 18-week RTT and cancer targets.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
The successful candidate will be a logical thinker with excellent communication skills and importantly an in-depth understanding of the 18 week referral to treatment waiting time standard and associated processes and will assist with the delivery of the 18 week referral to treatment (RTT) standard across the Trust. Provision of support to the Head of Elective Access in the operational delivery and performance management of surgical, medical and community admin services ensuring key access targets are maintained and sustained. The post holder will be responsible for the day-to-day management of a number of staff within the team and help Directorates in the delivery of diagnostic and 18 weeks services. The post holder will be expected to work independently to manage these departments, in line with service requirements and local/national policies.
The post holder must be able to organise their own workload within defined guidelines. It will be important that they are a good team player, are also able to work independently and most importantly work efficiently and accurately. We are looking for candidates who are able to use their initiative, be proactive and contribute to improving current working practices. The position is based at Lincoln, however travel between hospital sites is a requirement of the role.
The post holder will also look at areas in the team where service improvement is required and work with key people to deliver this.
Job description
Job responsibilities
The successful candidate will be a logical thinker with excellent communication skills and importantly an in-depth understanding of the 18 week referral to treatment waiting time standard and associated processes and will assist with the delivery of the 18 week referral to treatment (RTT) standard across the Trust. Provision of support to the Head of Elective Access in the operational delivery and performance management of surgical, medical and community admin services ensuring key access targets are maintained and sustained. The post holder will be responsible for the day-to-day management of a number of staff within the team and help Directorates in the delivery of diagnostic and 18 weeks services. The post holder will be expected to work independently to manage these departments, in line with service requirements and local/national policies.
The post holder must be able to organise their own workload within defined guidelines. It will be important that they are a good team player, are also able to work independently and most importantly work efficiently and accurately. We are looking for candidates who are able to use their initiative, be proactive and contribute to improving current working practices. The position is based at Lincoln, however travel between hospital sites is a requirement of the role.
The post holder will also look at areas in the team where service improvement is required and work with key people to deliver this.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Relevant Post Graduate Qualification
- Evidence of Continuing Professional Development
- Management qualification or equivalent knowledge
Previous Experience
Essential
- Detailed understanding and experience of the operation of acute hospital services, in particular, knowledge of performance management.
- Evidence of driving and supporting change in clinical services in a complex organisation.
- Detailed knowledge and experience of NHS access standards including RTT, cancer and diagnostics
- Proven ability to manage resources effectively.
- Performance management and development of staff.
Desirable
- Experience of commissioning
Knowledge - Skills - Aptitudes
Essential
- Well-developed leadership and motivational skills.
- Capacity to work in multi-professional environments and maintain constructive working relationships at all levels and disciplines.
- Ability to achieve demanding tasks and objectives against deadlines.
- Evidence of personal insight and sound judgement.
- Innovative and responsive to change.
- Capacity to work in multi-professional environments and maintain constructive working relationships at all levels and disciplines.
- Proven track record of collaborative working with Senior Clinicians and Senior Managers.
- Inspirational and highly motivated.
- Well organised and creative.
- Ability to achieve demanding tasks and objectives against deadlines.
- Integrity and a reputation for honesty and trustworthiness.
- Courteous and respectful
- Kind and helpful
- Responsive communication
- Effective and professional
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Relevant Post Graduate Qualification
- Evidence of Continuing Professional Development
- Management qualification or equivalent knowledge
Previous Experience
Essential
- Detailed understanding and experience of the operation of acute hospital services, in particular, knowledge of performance management.
- Evidence of driving and supporting change in clinical services in a complex organisation.
- Detailed knowledge and experience of NHS access standards including RTT, cancer and diagnostics
- Proven ability to manage resources effectively.
- Performance management and development of staff.
Desirable
- Experience of commissioning
Knowledge - Skills - Aptitudes
Essential
- Well-developed leadership and motivational skills.
- Capacity to work in multi-professional environments and maintain constructive working relationships at all levels and disciplines.
- Ability to achieve demanding tasks and objectives against deadlines.
- Evidence of personal insight and sound judgement.
- Innovative and responsive to change.
- Capacity to work in multi-professional environments and maintain constructive working relationships at all levels and disciplines.
- Proven track record of collaborative working with Senior Clinicians and Senior Managers.
- Inspirational and highly motivated.
- Well organised and creative.
- Ability to achieve demanding tasks and objectives against deadlines.
- Integrity and a reputation for honesty and trustworthiness.
- Courteous and respectful
- Kind and helpful
- Responsive communication
- Effective and professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
