United Lincolnshire Hospitals NHS Trust

OMF/Orthodontics Receptionist Band 3

Information:

This job is now closed

Job summary

Starting May 2025

We are looking for enthusiastic and conscientious personnel to apply for the role of Receptionist, in the Oral and Maxillofacial and Orthodontic Departments at ULTH. The roles are based at Lincoln and Boston Hospitals and applications are welcome for both full-time and part-time positions.

Some weekend working is involved and also the need to cross-cover sites during periods of absence, in order to provide a robust reception service for our patients.

Main duties of the job

  • Ensuring data accuracy
  • Ensuring compliance with National and Local Protocols
  • Booking Patient Appointments
  • Ensuring compliance with Cancellation Policies
  • Clinic Reception Duties
  • General Office Duties
  • Problem Solving
  • Providing adequate delivery of service

About us

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-LN-1768-24

Job locations

United Lincolnshire Hospitals NHS Trust

Lincoln/Boston

LN2 5QY


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • GCSE's Grade C and above in Maths and English or equivalent
  • Experience and training to NVQ Level 3 or equivalent

Desirable

  • Basic knowledge of Medical Terminology
  • Customer Care Qualification

Previous Experience

Essential

  • Experience of customer care
  • Experience of working in an office environment
  • Experience of using Microsoft Office - to include Excel and Outlook

Desirable

  • Experience of working in a reception area.
  • Knowledge or experience of NHS working.

Skills

Essential

  • Ability to prioritise and organise own workload
  • Ability to use own initiative
  • Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • Attention to detail and accuracy

Desirable

  • Awareness of National and Local Targets including cancer targets
  • Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work effectively within a large team or individually
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations
  • Ability to work effectively under pressure and meet tight deadlines
Person Specification

Qualifications

Essential

  • GCSE's Grade C and above in Maths and English or equivalent
  • Experience and training to NVQ Level 3 or equivalent

Desirable

  • Basic knowledge of Medical Terminology
  • Customer Care Qualification

Previous Experience

Essential

  • Experience of customer care
  • Experience of working in an office environment
  • Experience of using Microsoft Office - to include Excel and Outlook

Desirable

  • Experience of working in a reception area.
  • Knowledge or experience of NHS working.

Skills

Essential

  • Ability to prioritise and organise own workload
  • Ability to use own initiative
  • Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • Attention to detail and accuracy

Desirable

  • Awareness of National and Local Targets including cancer targets
  • Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work effectively within a large team or individually
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations
  • Ability to work effectively under pressure and meet tight deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

United Lincolnshire Hospitals NHS Trust

Lincoln/Boston

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

United Lincolnshire Hospitals NHS Trust

Lincoln/Boston

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager, Head and Neck Surgery - Pan Trust

Andrea Herd

andrea.herd@ulh.nhs.uk

01205445746

Details

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-LN-1768-24

Job locations

United Lincolnshire Hospitals NHS Trust

Lincoln/Boston

LN2 5QY


Supporting documents

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