Job summary
Starting April 2025
We are looking for a highly motivated individual to become part of our expanding Diabetes and Endocrine Secretarial Team at Pilgrim Hospital. The Medical Secretary is the hub of effective patient administration in the Business Unit and underpins the patient journey by supporting our clinical teams in delivering a high quality of patient care as well as making a difference to the patients journey. The effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder will report to the Specialty Co-ordinator and ensure the CQUIN typing target and validation is completed accurately and in a timely manner.
Main duties of the job
Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary, minutes of committees/meetings attended by their Consultant.
Prospectively 'pulls' patients through their pathways to minimise delays, escalating potential capacity issues and solutions to Specialty Co-ordinator the for discussion / approval with the Consultant team
Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator for discussion with the Consultant to avoid delays in patient pathways.
Deal with enquiries by letter/fax/e-mail/telephone from patients, GP's other hospitals, police, solicitors (via medical records/legal department) other consultants and management.
About us
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- oTyping and or Word/Text Processing Skills
- oAudio Typing Experience
- oProficient in English both written and oral even if not your preferred language
- oText Word processing & audio skills to RSA II or equivalent.
Desirable
- oGCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
- oBusiness Admin NVQ II or equivalent or willing to work towards this while in role
- oAMSPAR - Medical Terminology Certificate
Previous Experience
Essential
- oPrevious experience in office environment.
- oDiary Management
Desirable
- oExperience of working in a large healthcare organisation
- oSome knowledge of Careflow system
- oSome knowledge of 18 week RTT
Skills
Essential
- oAbility to complete tasks accurately and efficiently.
- oAbility to work on own initiative and prioritise workload to achieve deadlines.
- oGood written and verbal communication skills.
- oAbility and confidence to communicate at all levels.
- oCompetent Microsoft Office User
Desirable
- oAbility to operate office equipment, e.g. MS Teams, shared drive access, emails etc
- oKnowledge/Awareness of key values and behaviours in line with the Trust framework
Specific Requirements
Essential
- oConscientious in standard of work produced.
- oAbility to work to tight deadlines and as part of a team.
- oClear understanding of the importance of confidentiality.
- oCommitment to work towards recognised qualifications as appropriate
- oAbility to work from their own initiative
Desirable
- oAdaptable to change
- oReadiness to try new things
- oAbility to recognise when to seek appropriate assistance from colleagues.
Person Specification
Qualifications
Essential
- oTyping and or Word/Text Processing Skills
- oAudio Typing Experience
- oProficient in English both written and oral even if not your preferred language
- oText Word processing & audio skills to RSA II or equivalent.
Desirable
- oGCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
- oBusiness Admin NVQ II or equivalent or willing to work towards this while in role
- oAMSPAR - Medical Terminology Certificate
Previous Experience
Essential
- oPrevious experience in office environment.
- oDiary Management
Desirable
- oExperience of working in a large healthcare organisation
- oSome knowledge of Careflow system
- oSome knowledge of 18 week RTT
Skills
Essential
- oAbility to complete tasks accurately and efficiently.
- oAbility to work on own initiative and prioritise workload to achieve deadlines.
- oGood written and verbal communication skills.
- oAbility and confidence to communicate at all levels.
- oCompetent Microsoft Office User
Desirable
- oAbility to operate office equipment, e.g. MS Teams, shared drive access, emails etc
- oKnowledge/Awareness of key values and behaviours in line with the Trust framework
Specific Requirements
Essential
- oConscientious in standard of work produced.
- oAbility to work to tight deadlines and as part of a team.
- oClear understanding of the importance of confidentiality.
- oCommitment to work towards recognised qualifications as appropriate
- oAbility to work from their own initiative
Desirable
- oAdaptable to change
- oReadiness to try new things
- oAbility to recognise when to seek appropriate assistance from colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
