Medical Secretary ENT - Band 3

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is the hub of effective patient administration in the Business Unit.

Please note; the start date for this post is no earlier than April 2025

Main duties of the job

The Medical Secretary:

o Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team

o Provides cover for colleagues in their absence to maintain service levels

o Notifies the Specialty Co-ordinator of any booking rule changes so that clinics and theatres are updated

o Co-ordinates the elective access process with the Elective Access Clerk and ensures that all available capacity is used

o Highlights current & future capacity problems (e.g. when referrals rise or case mix changes) to managers & clinicians

o Works with the Specialty Co-ordinators regularly to ensure the whole of the patient pathway runs smoothly with minimal delays ensuring the Trust achieves locally and nationally agreed standards

o Actively manages patient waiting lists and ensures patient pathways are updated to minimise validation backlogs and data quality issues

o Regularly validates PTLs to ensure data quality

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).