Job summary
This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Pilgrim Hospital.
The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.
Please be aware previous candidates need not apply.
Main duties of the job
The role involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are always adhered to, liaising with GP's and other health care professionals both internally and externally.
In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.
The hours available are Monday to Friday 8.30-5.00PM which can be discussed at interview.
About us
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability and willingness to work flexibly
- Ability to cope with sometimes distressing/emotional situations
- Ability to work effectively under pressure and meet tight deadlines
Qualifications
Essential
- GCSE's Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
Desirable
- CLAIT, ECDL or equivalent experience acquired through patient administration
- European Computer driving Licence
- Basic knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office- to include Excel and Outlook
Desirable
- Experience of working in a reception area
- Knowledge or experience of NHS working
Evidence of Particular: -Knowledge -Skills -Aptitudes
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
Desirable
- Awareness of National and Local Targets including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Person Specification
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability and willingness to work flexibly
- Ability to cope with sometimes distressing/emotional situations
- Ability to work effectively under pressure and meet tight deadlines
Qualifications
Essential
- GCSE's Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
Desirable
- CLAIT, ECDL or equivalent experience acquired through patient administration
- European Computer driving Licence
- Basic knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office- to include Excel and Outlook
Desirable
- Experience of working in a reception area
- Knowledge or experience of NHS working
Evidence of Particular: -Knowledge -Skills -Aptitudes
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
Desirable
- Awareness of National and Local Targets including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
