Job summary
- Lincoln Emergency department is a small friendly team that requires a reception supervisor
- To supervise the work of the team involved in delivering a clerical and reception service in the Accident & Emergency Department.
- To be responsible for organising the provision of an efficient reception and clerical service.
- To ensure that patients and their relatives receive a quality service when attending the department.
Main duties of the job
Supervising the small friendly reception team in Lincoln Emergency department, whilst supporting the emergency department sister and consultants with general admin tasks.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Person Specification
Qualifications
Essential
- GCSE or equivalent in maths and English (Grade C or above)
- Certificated to use Careflow.
Desirable
- NEBS or Level 3 business award (team leader introductory award)
- NVQ Customer Services Care Level ll
- RSA level ll/lll
Knowledge
Essential
- Ability to work under pressure within a clinical environment
Desirable
Skills
Essential
- Ability to prioritise
- Experience dealing with people
- Evidence of learning experiences in: - Customer Relations
- Assertiveness Aggression in the workplace
- Child Protection
- Busy office environment/reception duties
Desirable
- Supervisory experience
- Experience of managing change
- NHS experience
Experience
Essential
- Able to delegate and work as part of a team
- Excellent written and verbal communication and interpersonal skills
- Up to date evidence of IT packages
- Ability to motivate
- Attention to detail
Desirable
- Understanding of NHS Targets
- Ability to negotiate with others
- Knowledge of medical terminology
- Able to work unsupervised Undertaken
- staff appraisal
Person Specification
Qualifications
Essential
- GCSE or equivalent in maths and English (Grade C or above)
- Certificated to use Careflow.
Desirable
- NEBS or Level 3 business award (team leader introductory award)
- NVQ Customer Services Care Level ll
- RSA level ll/lll
Knowledge
Essential
- Ability to work under pressure within a clinical environment
Desirable
Skills
Essential
- Ability to prioritise
- Experience dealing with people
- Evidence of learning experiences in: - Customer Relations
- Assertiveness Aggression in the workplace
- Child Protection
- Busy office environment/reception duties
Desirable
- Supervisory experience
- Experience of managing change
- NHS experience
Experience
Essential
- Able to delegate and work as part of a team
- Excellent written and verbal communication and interpersonal skills
- Up to date evidence of IT packages
- Ability to motivate
- Attention to detail
Desirable
- Understanding of NHS Targets
- Ability to negotiate with others
- Knowledge of medical terminology
- Able to work unsupervised Undertaken
- staff appraisal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
