Job summary
All of our Radiology departments across the seven hospitals dispersed across Lincolnshire use Digital Imaging at the centre of patient Care.
With the addition of three Community Diagnostics Centres (CDC) we are looking to expand our small team to support the various IT systems, digital modalities and their clinical users and operational workflow across these sites.
Being part of the Diagnostics Systems team you will support users in bridging the gap between ICT and clinical process using cutting edge technologies and give customer support.
Main duties of the job
Reporting to the Diagnostics Systems and Performance Manager the post holder will provide operational support to the users of the Picture Archive and Communications System (PACS) and the Radiology Information System (CRIS), support the National Breast screening service (NBSS) within Radiology and the wider community via mobile services.
The post holder will undertake daily support under supervision, assist in the digital archiving of Radiology Images and support the daily transfer of digital information as part of inter-hospital transfers using the Image Exchange Portal.
A routine set of daily tasks will be undertaken on a rotational basis, whilst also having some autonomy to address the daily requests for support of the applications we utilise.
Additionally the post holder will support the Diagnostics Systems and Performance Manager in administrating meetings and documenting project work.
The post holders will act as a second line support for the systems within the Clinical Support Services Directorate and the wider trust, calls will be logged as tasks to perform, with clear escalation processes.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
The successful candidates will be highly motivated and adaptable individuals that can work autonomously and as part of a structured team sometimes under stressful and time critical conditions. Educated or experienced in user support environments with at least having a minimum qualification of ECDL , NVQ level 3 in Business Admin or ICT or demonstrate relevant experience. The successful candidate must be able to demonstrate a clear understanding of the patient pathways associated with the directorate and the information needs from within the Diagnostics directorate and its associated Business Managers in other directorates.
Showing commitment to the out of hours service and demonstrate a flexible approach to working within the departments.
Experience in using the Radiology Information System (CRIS) and PACS is desirable.The successful candidate must be able to meet the travel requirements of the post as it coversgeographically dispersed sites and the successful candidate may be called to attend these sites frequently.
In return we offer continued professional development opportunities.
The post offers the opportunity to join a rapidly expanding service dedicated to providing excellence.
Full details can be found in the job description.
Job description
Job responsibilities
The successful candidates will be highly motivated and adaptable individuals that can work autonomously and as part of a structured team sometimes under stressful and time critical conditions. Educated or experienced in user support environments with at least having a minimum qualification of ECDL , NVQ level 3 in Business Admin or ICT or demonstrate relevant experience. The successful candidate must be able to demonstrate a clear understanding of the patient pathways associated with the directorate and the information needs from within the Diagnostics directorate and its associated Business Managers in other directorates.
Showing commitment to the out of hours service and demonstrate a flexible approach to working within the departments.
Experience in using the Radiology Information System (CRIS) and PACS is desirable.The successful candidate must be able to meet the travel requirements of the post as it coversgeographically dispersed sites and the successful candidate may be called to attend these sites frequently.
In return we offer continued professional development opportunities.
The post offers the opportunity to join a rapidly expanding service dedicated to providing excellence.
Full details can be found in the job description.
Person Specification
Qualifications
Essential
- Completed ECDL, MOST, NVQ Level II in a computing/administrative field and/or equivalent experience
Desirable
- ECDL Level 2
- NVQ Level III
Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (JIRA/LANDESK/ALEMBA) functions
- Previous experience working with RIS / PACS systems and the Image Exchange Portal
Knowledge, skills, aptitudes
Essential
- Ability to work under pressure and on concurrent, multidisciplinary projects
- Proficient in office automation systems, a good knowledge of Windows 10, Microsoft office etc. Experience with spread sheets (Excel)
- Good analytical skills to debug and resolve errors.
- Experience of user training on new systems/work flows
- Good interpersonal and explanatory skills in dealing with a mixed user skill base.
- Good verbal and written communication
- Good understanding of Data Protection and Clinical Governance.
Desirable
- Familiarity with specific radiology systems such as HSS CRIS and Eradcockpit, GE Centricity
Specific Requirements
Essential
- Must be able to travel between sites as required.
- Confident, self motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
- Flexible approach to working hours
- Ability to support when trained OOH
Person Specification
Qualifications
Essential
- Completed ECDL, MOST, NVQ Level II in a computing/administrative field and/or equivalent experience
Desirable
- ECDL Level 2
- NVQ Level III
Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (JIRA/LANDESK/ALEMBA) functions
- Previous experience working with RIS / PACS systems and the Image Exchange Portal
Knowledge, skills, aptitudes
Essential
- Ability to work under pressure and on concurrent, multidisciplinary projects
- Proficient in office automation systems, a good knowledge of Windows 10, Microsoft office etc. Experience with spread sheets (Excel)
- Good analytical skills to debug and resolve errors.
- Experience of user training on new systems/work flows
- Good interpersonal and explanatory skills in dealing with a mixed user skill base.
- Good verbal and written communication
- Good understanding of Data Protection and Clinical Governance.
Desirable
- Familiarity with specific radiology systems such as HSS CRIS and Eradcockpit, GE Centricity
Specific Requirements
Essential
- Must be able to travel between sites as required.
- Confident, self motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
- Flexible approach to working hours
- Ability to support when trained OOH
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
