United Lincolnshire Hospitals NHS Trust

Digital Services EUC Delivery Assistant Technician -Band 3

Information:

This job is now closed

Job summary

This post is advertised to provide support to the department in delivery of equipment and software as the Trust continues to expand and develop its digital strategy.

This post will support the roll out of equipment and software as part of the end user device replacement programme which involves the setup and distribution of equipment to all areas of the organisation.

Main duties of the job

This is an exciting time to join the team as we embark on a long term programme of ambitious digital change, including:

  • Electronic Health Record (eHR)
  • Electronic Prescribing and Medicines Administration (ePMA)
  • Digital Dictation
  • Microsoft 365
  • End User Device modernisation including Windows 11 and VDI

Successful candidates will work within a busy Digital Services Department and will have the opportunity to develop and learn within an environment of experienced staff. This post will provide exposure to a very diverse digital environment, not often found outside of the NHS and will provide experience that will be beneficial to anyone interested in seeking progress within the Trust to other roles as and when they occur or to other posts inside and outside of the NHS.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Details

Date posted

08 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

357-PR-313-24-B

Job locations

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • GCSEs including English & Maths Grade C or equivalent.

Desirable

  • Formal computing related qualification or equivalent level of experience
  • ECDL or Equivalent.
  • Customer Service Qualification

Special Requirements

Essential

  • Methodical approach to work following set guidelines
  • Ability to work on own initiative and as part of a team.
  • Strong customer service orientation
  • Ability to travel across sites

Evidence of Particular

Essential

  • Knowledge of configuration/installation of PC applications, peripherals and hardware.
  • Proficient in using Microsoft Windows
  • Proficient in using Office and/or other Desktop applications.
  • Good verbal and written communication skills.

Desirable

  • Knowledge of Windows, Apple and Android endpoints.
  • Knowledge of Dell Hardware.
  • Knowledge of Mobile Device Management.

Previous Experience

Essential

  • A working knowledge of PC's, Microsoft operating systems and software.

Desirable

  • Some experience of providing technical support to customers.
Person Specification

Qualifications

Essential

  • GCSEs including English & Maths Grade C or equivalent.

Desirable

  • Formal computing related qualification or equivalent level of experience
  • ECDL or Equivalent.
  • Customer Service Qualification

Special Requirements

Essential

  • Methodical approach to work following set guidelines
  • Ability to work on own initiative and as part of a team.
  • Strong customer service orientation
  • Ability to travel across sites

Evidence of Particular

Essential

  • Knowledge of configuration/installation of PC applications, peripherals and hardware.
  • Proficient in using Microsoft Windows
  • Proficient in using Office and/or other Desktop applications.
  • Good verbal and written communication skills.

Desirable

  • Knowledge of Windows, Apple and Android endpoints.
  • Knowledge of Dell Hardware.
  • Knowledge of Mobile Device Management.

Previous Experience

Essential

  • A working knowledge of PC's, Microsoft operating systems and software.

Desirable

  • Some experience of providing technical support to customers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EUC Delivery Team Leader

Jacob Kite

jacob.kite2@ulh.nhs.uk

Details

Date posted

08 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

357-PR-313-24-B

Job locations

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Supporting documents

Privacy notice

United Lincolnshire Hospitals NHS Trust's privacy notice (opens in a new tab)