Job summary
The post holder will provide a comprehensive reception, administration and clerical support to the Occupational Health & Wellbeing Service adhering to OH processes and procedures.
Main duties of the job
- To provide confidential and a comprehensive OH Reception
- Greeting patients who access OH service and checking personal information prior to their appointment
- Ability to deal with internal mail / emails efficiently
- Have excellent organisational skills
- Ordering of clinical and non-clinical equipment
- Data entry
- Occasionally may be required to take minutes of OH Staff meetings
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
- To display an unbiased positive attitude towards all staff and visitors who use and contact the department
- Ensure all electronic records are maintained and updated, protected from the public eye and record sensitive and complex data correctly.
- Exchange information with patients, relatives and staff on a variety of departmental matters and procedures.
- Demonstrate confidentiality at all times.
- Assisting service and external contracts to comply with the staff health procedures for recruitment, sickness absence and health surveillance
Job description
Job responsibilities
- To display an unbiased positive attitude towards all staff and visitors who use and contact the department
- Ensure all electronic records are maintained and updated, protected from the public eye and record sensitive and complex data correctly.
- Exchange information with patients, relatives and staff on a variety of departmental matters and procedures.
- Demonstrate confidentiality at all times.
- Assisting service and external contracts to comply with the staff health procedures for recruitment, sickness absence and health surveillance
Person Specification
Qualifications
Essential
- GCSE Maths or equivalent
- GCSE English Language or equivalent
- IT Skills
Desirable
- ECDL computing qualification or equivalent
- Knowledge of OH Administrative procedures and practices
- RSA Level 1 typing skills or equivalent
- Relevant experience working within NHS Environment
Previous Experience
Essential
- Working in a customer facing environment
- Excellent customer service skills
- Excellent attention to detail
- Experience of undertaking a range of administrative duties to include: Diary Management Typing Correspondence
- Establishing new systems and office procedures (manual and electronic)
- Familiar with NHS ESR system
- Ability to prioritise own workload
- Experience of patient administration
Desirable
- Reception experience or recent OH experience
- Experience working with spreadsheets and databases
Specific Requirements
Essential
- Ability to work on own initiative and as part of a team
- Ability and willingness to travel to other sites if needed
- Co-operative, flexible, enthusiastic, approachable and friendly
- Ability to work under pressure
- Demonstrates a commitment to team working
- Ability to work to tight deadlines and cope with several tasks at once
- Enthusiastic and motivated with a flexible approach to work
Desirable
- Good attention to detail
- Interest in Occupational Health
- A can do attitude
- Ability to demonstrate a willingness to change as the role evolves
Person Specification
Qualifications
Essential
- GCSE Maths or equivalent
- GCSE English Language or equivalent
- IT Skills
Desirable
- ECDL computing qualification or equivalent
- Knowledge of OH Administrative procedures and practices
- RSA Level 1 typing skills or equivalent
- Relevant experience working within NHS Environment
Previous Experience
Essential
- Working in a customer facing environment
- Excellent customer service skills
- Excellent attention to detail
- Experience of undertaking a range of administrative duties to include: Diary Management Typing Correspondence
- Establishing new systems and office procedures (manual and electronic)
- Familiar with NHS ESR system
- Ability to prioritise own workload
- Experience of patient administration
Desirable
- Reception experience or recent OH experience
- Experience working with spreadsheets and databases
Specific Requirements
Essential
- Ability to work on own initiative and as part of a team
- Ability and willingness to travel to other sites if needed
- Co-operative, flexible, enthusiastic, approachable and friendly
- Ability to work under pressure
- Demonstrates a commitment to team working
- Ability to work to tight deadlines and cope with several tasks at once
- Enthusiastic and motivated with a flexible approach to work
Desirable
- Good attention to detail
- Interest in Occupational Health
- A can do attitude
- Ability to demonstrate a willingness to change as the role evolves
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Pilgrim Hospital
Pilgrim Hospital, Sibsey Road, Boston, PE21 9QS
Boston
PE21 9QQ
Employer's website
https://www.ulh.nhs.uk/ (Opens in a new tab)
