Job summary
Service Improvement Lead Band 7 x2
We are interested in candidates who have a background of successful service improvement, working from concept to delivery, who can demonstrate the delivery of a balanced set of outcomes aligned to the priorities of the acute sector. Additionally, you will be politically astute, with a clear understanding of the national, regional and local healthcare priorities.
We are especially keen to hear from candidates who have experience in the following areas; Urgent and Emergency Care, Elective Recovery and Theatre Utilisation, Children and Young People and Outpatient Recovery. However, we also want to hear from those that have equally delivered sustainable improvements in other areas of the healthcare system
Main duties of the job
- Devise project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
- Ensure all Improvement Projects from conception to delivery are subject to the Trusts approved rigorous internal governance procedures and change control processes.
- Develop PIDs and PODs for approval through the PMO process.
- Monitor progress of all projects to ensure they are on track and meeting milestones.
- Develop policies, procedures and protocols to support improvement projects, these could be varied but may include working with clinicians to develop new care pathways; proposing changes to policies which support the improvements being implemented; ensuring protocols and SOP's are clear for all in the division and support new ways of working.
- Maintain all associated documentation and reports, attending regular team meetings to monitor progress and resources
- Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
- This is a key role within the Delivery Directorate. The post holder will lead on the identification, analysis, proposal and delivery of Improvement Programmes. This will include developing plans for delivery, working with groups across all business units within the division, which will have far-reaching implications for service development and service wide performance.
- As a senior member of the Delivery Team, the post holder will be expected to deliver against corporate objectives, directly contribute to improving the health and wellbeing for our population and ensuring the sustainability of the services we provide.
- The post holder supports the business in driving health care transformation as well as value for money in planning and service development. Examples of current improvement plans include Urgent & Emergency Care Programme, Outpatients Programme, Productive Theatres Programme, Family Health Programme and Medical Workforce Programme.
- This role is responsible for setting up, management and delivery of projects within the Improvement Programme of initiatives.
- To implement and monitor effective processes and procedures delivering service improvement and delivery.
- The post holder will ensure optimum use of resources, including financial and activity modelling and monitoring.
Job description
Job responsibilities
- This is a key role within the Delivery Directorate. The post holder will lead on the identification, analysis, proposal and delivery of Improvement Programmes. This will include developing plans for delivery, working with groups across all business units within the division, which will have far-reaching implications for service development and service wide performance.
- As a senior member of the Delivery Team, the post holder will be expected to deliver against corporate objectives, directly contribute to improving the health and wellbeing for our population and ensuring the sustainability of the services we provide.
- The post holder supports the business in driving health care transformation as well as value for money in planning and service development. Examples of current improvement plans include Urgent & Emergency Care Programme, Outpatients Programme, Productive Theatres Programme, Family Health Programme and Medical Workforce Programme.
- This role is responsible for setting up, management and delivery of projects within the Improvement Programme of initiatives.
- To implement and monitor effective processes and procedures delivering service improvement and delivery.
- The post holder will ensure optimum use of resources, including financial and activity modelling and monitoring.
Person Specification
Qualifications
Essential
- Knowledge of health service management, including change management and workforce redesign, acquired through training and experience to Masters level or equivalent. Evidence of continuing professional development
- Evidence of continuing professional development
Desirable
- Project Management Qualification e.g. PRINCE2
- Service improvement methodology training e.g. QSIR
Experience
Essential
- Evidence of specialist knowledge and expertise and experience in Project Management with a general awareness about project management methodologies
- Specialist knowledge to include an understanding of how projects are structured within a programme.
- Theoretical and practical knowledge of project governance structures.
- Experience of developing and presenting business cases, briefings and reports to a Application Form/Interview 8 range of diverse audiences including project boards
- Experience of designing and implementing project management teams from staff in multi-disciplinary backgrounds
- Experience of successful delivery across the full project lifecycle including scope and design, project planning, risk and issue
Knowledge and Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Understanding of budget management and working knowledge of financial processes
- Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Person Specification
Qualifications
Essential
- Knowledge of health service management, including change management and workforce redesign, acquired through training and experience to Masters level or equivalent. Evidence of continuing professional development
- Evidence of continuing professional development
Desirable
- Project Management Qualification e.g. PRINCE2
- Service improvement methodology training e.g. QSIR
Experience
Essential
- Evidence of specialist knowledge and expertise and experience in Project Management with a general awareness about project management methodologies
- Specialist knowledge to include an understanding of how projects are structured within a programme.
- Theoretical and practical knowledge of project governance structures.
- Experience of developing and presenting business cases, briefings and reports to a Application Form/Interview 8 range of diverse audiences including project boards
- Experience of designing and implementing project management teams from staff in multi-disciplinary backgrounds
- Experience of successful delivery across the full project lifecycle including scope and design, project planning, risk and issue
Knowledge and Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Understanding of budget management and working knowledge of financial processes
- Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
