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United Lincolnshire Hospitals NHS Trust

Outpatients Department Health Care Support Worker - Band 2

Information:

This job is now closed

Job summary

As one of the main entry pointsPilgrimHospital, Outpatient services attend to patients, carers and visitors arriving with a multitude of information and care needs. These may range from health advice and guidance to life-changing consequences upon their physical and mental well-being. Delivering effective outpatient services that ensures the care and support provided to patients and those closest to themis of the highest standard is fundamental to achieving a good experience for the individual, and providing a positive impression of the Trust.

Main duties of the job

The successful candidates will be enthusiastic, hardworking and professional, focussing on the patient experience and care at all times. You must be able to promote the highest standards of customer care in a welcoming and friendly atmosphere. It is essential that the successful candidates possess excellent communication skills as you are the first point of contact for patients visiting our department. Candidates must also be able to prioritise their workload and manage their time effectively.

You will work under the direct supervision and guidance of the registered nursing team to ensure asafe and efficient journey for all of our patients.

You will be required to perform patients observations, act as a chaperone, support medical staff and patients during procedures, clean equipment and prepare clinic rooms.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Details

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum (pro rata if part time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-PR-2236-23

Job locations

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • English and Maths qualification at GCSE grades A*-C

Desirable

  • Completed apprenticeship in relevant field of practice
  • Successful completion of the Care Certificate
  • NVQ Level 2/3 in a Health Related area or equivalent experience
  • ECDL qualification or equivalent

Experience

Essential

  • Experience of working in a customer focused environment
  • Experience of using computer systems for data entry and retrieval

Desirable

  • previous experience of working in a health care setting

Skills

Essential

  • Understanding the role of the Health Care Support Worker
  • Ability to manage time effectively
  • Ability to work effectively on an individual basis and as part of a multidisciplinary team
  • Ability to work in a demanding and busy environment
  • Good customer care skills
  • Good written and verbal communication skills
  • Ability to forge effective working relationships with both patients and their relatives and colleagues
  • Knowledge of confidentiality, infection control and dignity in care within the workplace
  • Ability to prioritise and manage daily workload

Desirable

  • Working knowledge of Health and Safety, Infection Prevention and Manual Handling

Specific requirements

Essential

  • Flexible in approach to work - must be able to undertake shift work where required
  • Ability to use own initiative
  • Committed to on-going personal development
  • Willing to undertake further education, training and development relevant to the post.
Person Specification

Qualifications

Essential

  • English and Maths qualification at GCSE grades A*-C

Desirable

  • Completed apprenticeship in relevant field of practice
  • Successful completion of the Care Certificate
  • NVQ Level 2/3 in a Health Related area or equivalent experience
  • ECDL qualification or equivalent

Experience

Essential

  • Experience of working in a customer focused environment
  • Experience of using computer systems for data entry and retrieval

Desirable

  • previous experience of working in a health care setting

Skills

Essential

  • Understanding the role of the Health Care Support Worker
  • Ability to manage time effectively
  • Ability to work effectively on an individual basis and as part of a multidisciplinary team
  • Ability to work in a demanding and busy environment
  • Good customer care skills
  • Good written and verbal communication skills
  • Ability to forge effective working relationships with both patients and their relatives and colleagues
  • Knowledge of confidentiality, infection control and dignity in care within the workplace
  • Ability to prioritise and manage daily workload

Desirable

  • Working knowledge of Health and Safety, Infection Prevention and Manual Handling

Specific requirements

Essential

  • Flexible in approach to work - must be able to undertake shift work where required
  • Ability to use own initiative
  • Committed to on-going personal development
  • Willing to undertake further education, training and development relevant to the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sister

Diane Smith

Diane.smith2@ulh.nhs.uk

01205446454

Details

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum (pro rata if part time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-PR-2236-23

Job locations

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS


Supporting documents

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