Job summary
The Outpatient Clinical Business Unit is implementing a new administrative role to ensure it can most effectively support the Trust in maximising and co-ordination the utilisation of Outpatient clinics.
We are looking for two enthusiastic, highly skilled and forward-thinking Clinic Schedulers to join the Outpatient Clinic Change team. The successful applicant needs to be someone who possesses highly developed organisational, communication and IT skills, experience of organising complex activities or programmes, and the ability to manage and prioritise your own workload. Knowledge of hospital systems and patient pathways is essential, and knowledge of clinic scheduling will be an advantage although not essential.
If you are interested in working in a very busy, supportive and friendly environment this could be the job for you.
The Trust has sites in Lincoln, Boston, Grantham. One post holder will be based at the Pilgrim Hospital, Boston and one at Lincoln County Hospital
The start date for this post will be after 1st April 2024
Main duties of the job
The post holder will need to develop and maintain excellent working relationships with colleagues within Outpatients and Specialty Clinical Business Units, both clinical and non-clinical, regarding the use of Outpatient clinic sessions.
They will update and maintain a diary for clinic room booking and communicate with colleagues at all levels to ensure maximum utilisation.
The successful candidate will be educated or working towards a Degree level qualification, or equivalent experience.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Person Specification
Qualifications
Essential
- Degree or equivalent in-depth experience
- ECDL or equivalent
- Specialist organisational and procedural knowledge relating to NHS systems, scheduling, booking, IT systems and staff management.
- Certificate level management qualification or equivalent experience
Desirable
- PRINCE 2
- Diploma/degree level management qualification
Previous Experience
Essential
- Significant NHS experience
- Experience of working to government targets and waiting times
- Understanding of Outpatient clinics and principles of scheduling to maximise utilisation
- Highly developed organisational skills and experience of organising complex activities or programmes
Desirable
- Scheduling experience
- Service Manager experience
- Knowledge of clinic processes
Knowledge, Skills and Aptitudes
Essential
- Excellent communication skills at all levels. This will include dealing with sensitive and confidential information regarding individual patients
- Must be a good team player
- Ability to work unsupervised
- Excellent attention to detail
- Ability to concentrate and maintain required levels of accuracy in a busy and interrupted working environment
- Diplomacy, persuading and negotiation skills required to resolve complex and/or emotionally charged situations
- Sound analytical skills and the ability to comprehend complex problems and propose solutions
- Quantitative analysis skills
- Keen to develop and learn new skills as required by the post
- Must be an experienced PC user and have experience of databases and their management, spread sheets, reports and presentations
- The ability to manage change
- Demonstrate ability to influence and to motivate the clinical practice of others
- Able to demonstrate a flexible approach to the provision of holistic, clinically effective care
Specific Requirements
Essential
- Able to work in clinic environment
- Able to work semi-flexible office hours
- Able to travel to other sites when required
Desirable
Person Specification
Qualifications
Essential
- Degree or equivalent in-depth experience
- ECDL or equivalent
- Specialist organisational and procedural knowledge relating to NHS systems, scheduling, booking, IT systems and staff management.
- Certificate level management qualification or equivalent experience
Desirable
- PRINCE 2
- Diploma/degree level management qualification
Previous Experience
Essential
- Significant NHS experience
- Experience of working to government targets and waiting times
- Understanding of Outpatient clinics and principles of scheduling to maximise utilisation
- Highly developed organisational skills and experience of organising complex activities or programmes
Desirable
- Scheduling experience
- Service Manager experience
- Knowledge of clinic processes
Knowledge, Skills and Aptitudes
Essential
- Excellent communication skills at all levels. This will include dealing with sensitive and confidential information regarding individual patients
- Must be a good team player
- Ability to work unsupervised
- Excellent attention to detail
- Ability to concentrate and maintain required levels of accuracy in a busy and interrupted working environment
- Diplomacy, persuading and negotiation skills required to resolve complex and/or emotionally charged situations
- Sound analytical skills and the ability to comprehend complex problems and propose solutions
- Quantitative analysis skills
- Keen to develop and learn new skills as required by the post
- Must be an experienced PC user and have experience of databases and their management, spread sheets, reports and presentations
- The ability to manage change
- Demonstrate ability to influence and to motivate the clinical practice of others
- Able to demonstrate a flexible approach to the provision of holistic, clinically effective care
Specific Requirements
Essential
- Able to work in clinic environment
- Able to work semi-flexible office hours
- Able to travel to other sites when required
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
