Job summary
An opportunity has arisen for a Switchboard Operator post at Grantham Hospital.
Applications are invited from enthusiastic, flexible and highly motivated individuals to join the Estates and Facilities Department's hospital Switchboard team. This high profile role calls for good communication skills and experience of working closely with the general public. You will need to be able to cope calmly and effectively with both routine and emergency situations, and be a compassionate, professional and courteous individual.
This is a varied and interesting post involving liaising with departments in the hospital as well as security, maintenance and other support staff.
These hours involve lone-working throughout the shift and being able to use your initiative is paramount.
These hours will incur enhancements throughout the shifts.
Main duties of the job
The successful candidate will be required to answer all internal and external calls, including emergency, fire and cardiac, respond to alarms, issue keys, deal with the bleep system and ensure on-call rotas are completed.
Full training will be given before the successful candidate commences the role. Training will be undertaken Monday to Friday during normal working hours
The post is based on a 12 week rota;
Friday Night Shifts - 10pm - 8am - every week
Saturday Night Shifts - 10pm - 8am - weeks 1, 6 and 10 on a 12 week rota.
Sunday 3pm-10pm shifts - weeks 2, 5 and 11 on a 12 week rota
All of the above shifts will incur enhancements for working out of hours.
There is an opportunity to undertake shifts to cover annual leave and sickness.
About us
What's the hospital like?
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.
If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!
One Trust, Endless opportunities
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- Equivalent of GCSE C in English
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
- Understanding of medical terminology
Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Skills
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framewor
- Basic Computer skills
- The ability to handle up to 180 calls per hour at peak periods
- Clear understanding of good Customer Care practices
Desirable
- Knowledge of Windows based software
Specific requirements
Essential
- Able to use initiative to resolve a wide variety of problems
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to work alone and as part of a team
- Able to prioritise tasks
Person Specification
Qualifications
Essential
- Equivalent of GCSE C in English
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
- Understanding of medical terminology
Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Skills
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framewor
- Basic Computer skills
- The ability to handle up to 180 calls per hour at peak periods
- Clear understanding of good Customer Care practices
Desirable
- Knowledge of Windows based software
Specific requirements
Essential
- Able to use initiative to resolve a wide variety of problems
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to work alone and as part of a team
- Able to prioritise tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
