Job summary
An opportunity has arisen for a motivated, enthusiastic individual who is keen to develop their knowledge and skills to join our friendly and busy Royle Eye Department.
Please note the start date for this post will be after April 1st 2024.
Main duties of the job
The successful candidates will be enthusiastic, hardworking and professional focussing on the patient experience and care at all times. You must be able to promote the highest standards of customer care in a welcoming and friendly atmosphere. It is essential that the successful candidate posses excellent communication skills as you are the first point of contact for patients visiting our department. Candidates must also be able to prioritise their workload and manage their time effectively.
You will work under the direct supervision and guidance of the registered nursing team, to ensure a safe and efficient journey for all our patients.
You will be required to act as a chaperone, support medical staff and patients during procedures, clean equipment, prepare clinic rooms and undertake investigations and scans during clinic.
You will be expected to work within ULHT behavioural framework guidance, staff charter and support he delivery of the Outpatients Improvement Plan and Strategy.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- English and Maths qualification at GCSE grades A*- E, or Functional Skills Level 1
Desirable
- Completed apprenticeship in relevant field of practice
- Successful completion of the Care Certificate
- NVQ Level 2/3 in a Health Related area or equivalent experience
- ECDL qualification or equivalent
Previous Experience
Essential
- Experience of working in a customer focused environment
- Experience of using computer systems for data entry and retrieval
Desirable
- Prevous experience of working in a health/care setting
Knowledge, Skills and Aptitudes
Essential
- Understanding the role of the Health Care Support Worker
- Ability to manage time effectively
- Ability to work effectively on an individual basis and as part of a multi-disciplinary team
- Ability to work in a demanding and busy environment
- Good customer care skills
- Good written and verbal communication skills
- Ability to engage in effective working relationships with both patients, their relatives and colleagues
- Knowledge of confidentiality, infection prevention and dignity in care within the workplace
- Ability to prioritise and manage daily workload
- Ability to recognise own limitations
Desirable
- Working knowledge of Health and Safety, Infection Prevention and Manual Handling
Specific Requirements
Essential
- Flexible in approach to work - must be able to undertake shift work where required
- Ability to use own initiative
- Committed to on-going personal development
- Willing to undertake and complete the Care Certificate within 12 weeks of commencing employment and further education, training and development relevant to the post.
- Committed to completing the Senior Healthcare Support Worker Apprenticeship Standard qualification within 18mth period
Person Specification
Qualifications
Essential
- English and Maths qualification at GCSE grades A*- E, or Functional Skills Level 1
Desirable
- Completed apprenticeship in relevant field of practice
- Successful completion of the Care Certificate
- NVQ Level 2/3 in a Health Related area or equivalent experience
- ECDL qualification or equivalent
Previous Experience
Essential
- Experience of working in a customer focused environment
- Experience of using computer systems for data entry and retrieval
Desirable
- Prevous experience of working in a health/care setting
Knowledge, Skills and Aptitudes
Essential
- Understanding the role of the Health Care Support Worker
- Ability to manage time effectively
- Ability to work effectively on an individual basis and as part of a multi-disciplinary team
- Ability to work in a demanding and busy environment
- Good customer care skills
- Good written and verbal communication skills
- Ability to engage in effective working relationships with both patients, their relatives and colleagues
- Knowledge of confidentiality, infection prevention and dignity in care within the workplace
- Ability to prioritise and manage daily workload
- Ability to recognise own limitations
Desirable
- Working knowledge of Health and Safety, Infection Prevention and Manual Handling
Specific Requirements
Essential
- Flexible in approach to work - must be able to undertake shift work where required
- Ability to use own initiative
- Committed to on-going personal development
- Willing to undertake and complete the Care Certificate within 12 weeks of commencing employment and further education, training and development relevant to the post.
- Committed to completing the Senior Healthcare Support Worker Apprenticeship Standard qualification within 18mth period
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
