Job summary
Reporting to the Deputy Chief Operating Officer, Planned Care and Diagnostics, the post holder will be responsible for supporting the Divisional Teams and sites to deliver National Standards, by providing specialist advice and support.
The post holder will manage the operational estates implications and identified high impact projects ensuring that effective systems and processes are in place to enable the Divisions to deliver their improvements.
Main duties of the job
The post holder will work alongside the Operations Lead/Senior Analyst and Information Support Team to ensure that the Divisions deliver operational plans that are robust and sustainable
The post holder will take the lead role in coordinating operational planning and the creation and delivery of high impact programmes of work.
The role will have a key working relationship with the Clinical and Medical team leads and will be integral in driving cultural change across the organisation in order maximum employee engagement and introduce an ethos of continuous improvement, with a primary focus on patient outcomes and achievement of organisational objectives.
The role will be responsible for ensuring that, in accordance with Trust policies, the quality of service delivered in the areas of delegated responsibility meet the requirement of commissioners and regulatory bodies, and that the quality of the patient experience is good such as that both patient and commissioners choose to make use of the Trust services again in the future and patients convey a good experience to others.
There will be a requirement to represent the organisation externally as well as developing and maintaining core relationships
The Head of Planned Care and Diagnostics will be the formal deputy to the Deputy Chief Operating Officer and will have complete delegated authority in the absence of the Deputy Chief Operating Officer.
About us
People move to Lincolnshire, primarily, for the quality of life on offer: a real mix of bustling historic market towns, idyllic villages, miles of un-spoilt coastline, areas of outstanding natural beauty and one of the greatest cathedral cities in Britain.
Lincolnshire is a county with plenty on offer to enhance any type of lifestyle by day or by night, in towns, villages and in Lincoln itself. That's why there's something for everyone in Lincolnshire.
Famed for its cathedral, castle and history, Lincoln has transformed itself in the past 20 years and is now a lively university city with 12,000-plus students and major industries supporting the city and county's thriving retail, entertainmentand nightlife scenes
Towns and villages sit in stunning countryside, including Boston under expansive skies in the heart of the fens, Grantham in the rolling countryside of South Lincolnshire and Louth, on the edge of the Lincolnshire Wolds - officially recognised as an area of outstanding natural beauty
Lincolnshire is a great place to live because:-
- Affordable housing
- Easy access to London by rail (travel time to King's Cross would be 1 hour and 20mins approx.)
- Excellent schools across the Lincolnshire region
- Picturesque rural setting
- Coastal living
- Historic market towns and quaint villages, lots of independent shops
Job description
Job responsibilities
Key Responsibilities
Capacity planning; Operational and Performance Management
- Responsible, alongside the Head of Elective Access and the Divisional Teams for the delivery of operational targets and standards developing a culture where quality and services continually improve.
- To interpret and implement relevant national and Trust policies relevant to the Operations of the organisation, and to ensure that policy translates into practice.
- To adopt and advocate the principle of re-designing processes around the patient, making sure that the best possible patient experience is the key objective in every service development or improvement project.
- Working alongside the Performance Improvement Team and supported by the Clinical Directorates and 18 week teams to proactively manage activity and delivery to ensure all patient access targets are met and are able to respond effectively to meet market demands and opportunities while fulfilling the obligations for patient activity.
- Ensure that the Divisions are appropriately supported and challenged as they develop ownership of their performance agenda
- Work with the Performance Improvement Team and the Divisions to develop SLAs with internal customers (e.g. theatre utilisation) to support the development of accurate procedure level costing.
Promptly initiate investigation of adverse performance which is serious or persistent, ensuring engagement of the relevant Clinical Director and Directorate Team and ensuring reports are
- produced which clearly identify causes and actions required, and monitoring thereof
- Where necessary report performance issues to the Deputy Chief Operating Officer to ensure engagement of appropriate Executive Directors.
- To work alongside the Performance Improvement team to hold the Divisions to account for performance, supporting the teams to develop action plans for recovery and sustainability as required
- To deputise for the Deputy Chief Operating Officer at Strategic events, as necessary and to support personal development.
- Work alongside the corporate directorates and Divisions to ensure clearly defined performance objectives supported by a management regime to deliver continuous improvement are in place.
- To be responsible for the delivery of agreed performance objectives and in particular the main key performance indicators relating to the operational management of the organisation in line with the operating framework and commissioning priorities.
- Lead the Operational planning and productivity plans
Job description
Job responsibilities
Key Responsibilities
Capacity planning; Operational and Performance Management
- Responsible, alongside the Head of Elective Access and the Divisional Teams for the delivery of operational targets and standards developing a culture where quality and services continually improve.
- To interpret and implement relevant national and Trust policies relevant to the Operations of the organisation, and to ensure that policy translates into practice.
- To adopt and advocate the principle of re-designing processes around the patient, making sure that the best possible patient experience is the key objective in every service development or improvement project.
- Working alongside the Performance Improvement Team and supported by the Clinical Directorates and 18 week teams to proactively manage activity and delivery to ensure all patient access targets are met and are able to respond effectively to meet market demands and opportunities while fulfilling the obligations for patient activity.
- Ensure that the Divisions are appropriately supported and challenged as they develop ownership of their performance agenda
- Work with the Performance Improvement Team and the Divisions to develop SLAs with internal customers (e.g. theatre utilisation) to support the development of accurate procedure level costing.
Promptly initiate investigation of adverse performance which is serious or persistent, ensuring engagement of the relevant Clinical Director and Directorate Team and ensuring reports are
- produced which clearly identify causes and actions required, and monitoring thereof
- Where necessary report performance issues to the Deputy Chief Operating Officer to ensure engagement of appropriate Executive Directors.
- To work alongside the Performance Improvement team to hold the Divisions to account for performance, supporting the teams to develop action plans for recovery and sustainability as required
- To deputise for the Deputy Chief Operating Officer at Strategic events, as necessary and to support personal development.
- Work alongside the corporate directorates and Divisions to ensure clearly defined performance objectives supported by a management regime to deliver continuous improvement are in place.
- To be responsible for the delivery of agreed performance objectives and in particular the main key performance indicators relating to the operational management of the organisation in line with the operating framework and commissioning priorities.
- Lead the Operational planning and productivity plans
Person Specification
Knowledge & Skills
Essential
- Ability to analyse complex problems using data analysis to understand the root causes and develop and successfully implement practical and workable solutions to address them.
- High level leadership and influencing skills
- A firm commitment to improving patient services through a clear performance focus on achieving demanding goals
- Possess the ability and political acumen to network effectively, internally and externally at a senior level
- Demonstrable ability to assess and make effective decisions under pressure in complex situations
- Have the capacity to build and instil trust and confidence amongst colleagues internally and across organisations
Previous Experience
Essential
- Experience at a senior management level in a large and complex NHS organisation
- Experience of the management of operational performance with clear evidence of delivering tangible outcomes
- Evidence of putting the patient at the heart of everything we do
- Demonstrates relevant experience and well-honed skills on continuous improvement techniques which has led to sustained service improvement and improvement in patient quality
Desirable
Qualifications
Essential
- Educated to masters level in a relevant subject
- Evidence of continuing professional development
- Evidence of leadership development
Desirable
- Member of a clinical and/or management professional body
Person Specification
Knowledge & Skills
Essential
- Ability to analyse complex problems using data analysis to understand the root causes and develop and successfully implement practical and workable solutions to address them.
- High level leadership and influencing skills
- A firm commitment to improving patient services through a clear performance focus on achieving demanding goals
- Possess the ability and political acumen to network effectively, internally and externally at a senior level
- Demonstrable ability to assess and make effective decisions under pressure in complex situations
- Have the capacity to build and instil trust and confidence amongst colleagues internally and across organisations
Previous Experience
Essential
- Experience at a senior management level in a large and complex NHS organisation
- Experience of the management of operational performance with clear evidence of delivering tangible outcomes
- Evidence of putting the patient at the heart of everything we do
- Demonstrates relevant experience and well-honed skills on continuous improvement techniques which has led to sustained service improvement and improvement in patient quality
Desirable
Qualifications
Essential
- Educated to masters level in a relevant subject
- Evidence of continuing professional development
- Evidence of leadership development
Desirable
- Member of a clinical and/or management professional body
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
