Job summary
An opportunity has arisen for a Compliance Facilitator with a commitment to supporting the Trust make continued progress against regulatory frameworks. The post is a fixed term contract for 6 months to provide maternity cover. It offers the opportunity to gain valuable experience within an important area of work.
Working as part of the team, you will act to support internal teams and liaise with external stakeholders around visits to the organisation.
You will need excellent communication and influencing skills and the ability to respond positively to a rapidly changing environment. You will be instrumental in supporting provide a visible and highly effective compliance team service.
The successful applicant will be capable of managing their own workload, effectively liaising with staff from all areas of the Trust to obtain information and assurance to support the Trust demonstrate continued compliance against the regulatory framework. Analysis of information and ability to report this are key components of this role. You will be kind, caring, and articulate and have the ability to remain calm under pressure. Knowledge of MS Office and a high level of written correspondence and reports experience is essential, as is a dedicated and flexible approach to team working.
This is an exciting time for our team and if you possess the relevant skills and experience and have a passion for ensuring the service is delivered to the highest of standards, we would like to hear from you.
Main duties of the job
The Compliance Facilitator will assist with the development and oversight of information from quality assurance systems to test out compliance against key indicators. The post holder will evaluate and make sense of data and work with operational colleagues to understand the action being taken in response and gauge progress over time, ensuring effective communication and reporting of progress over time.
The post holder will proactively oversee the external agencies visit process and ensure comprehensive plans are in place for external visits. This will also involve ongoing collaborative working to understand actions in response to recommendations for improvement to ensure the Trust proactively focusses on compliance with key quality and regulatory measures.
The post holder will be able to work both autonomously and as part of the team maintaining the professional standards expected.
The post holder will be expected to be able to work in an effective and professional manner, managing their own workload within agreed timescales.
About us
What's the hospital like?
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the new medical school, It provides all major specialties and a 24-hour major accident and emergency service
If you want to make a difference and be part of something new and exciting then we would love to hear from you so, what are you waiting for?!
"Excellence in rural healthcare", delivered by people who put patients at the heart of everything they do
One Trust,Endless opportunities
Job description
Job responsibilities
Assist in the development of quality assurance systems derived from monitoring processes of Trust activity and performance against local and national guidelines and policies of the Trust, by means of local inspections, visits, scrutiny of assurance data where information already exists or the development of surveys and audits to obtain data for this purpose. Participate in these programmes designed to test compliance. Assist in the scrutiny of compliance at CBU and divisional level.
Contributing to Care Quality Commission (CQC) readiness across the organisation by supporting the Head of Compliance analyse, triangulate and report on outcomes from quality assurance systems and identify evidence of compliance and seek assurance that this is becoming embedded into routine practice.
Working with the Head of Compliance, ensure that external agency visits (including CQC) that require support from the central Compliance team have a comprehensive plan in place and take an active lead role in seeking out necessary evidence from within the organisation of compliance, building strong networks with a wide range of stakeholders, and submitting this in line with tight deadlines, and in line with appropriate data security principles. Maintain comprehensive records to register evidence provided.
Assist in the development and implementation of systems to assess the quality of data and evidence, checking for accuracy of data entered and ensuring completeness prior to submission.
Supporting the Head of Compliance, work diligently and with close attention to detail support the process to check external agency visit reports (including CQC) for factual accuracy and assist in the process to collate this to enable the Trust to respond within timescales.
Assist in the accurate sourcing and collation of both qualitative and quantitative data and information, triangulating multiple data sources and work streams to produce clear reporting that provides assurance to the Trust and external agencies (including CQC).
Support with all elements of inspection activities including in preparation and planning, support with logistical arrangements for the visit including support to collating requests for evidence, obtaining the evidence, sense checking this along with effective organisation skills to ensure interviews and focus groups are arranged and prepared for.
Support the Head of Compliance with the provision of expert guidance and support to the organisation in the development of local services aspiring to good and outstanding characteristic ratings within CQC domains of care and CQC self-assessment toolkits (Quality Statements and evidence categories).
Assist in the review of documents utilised as compliance evidence and seek to ensure these are regularly reviewed and assessed to improve and meet regulatory standards.
Develop strong and effective working relationships with key stakeholders, including within CBUs and Divisions and assist with the development and monitoring of systems to ensure action plans are agreed, implemented and monitored by the relevant services/clinical teams and support with preparation of regular reports on the progress of projects. Support sharing areas of good practice and support with constructive challenge of proposed actions.
Assist the Head of Compliance understand progress and identify any potential gaps or issues that may put compliance at risk.
Identify key compliance related risks facing the Trust and ensure these are recorded and, supporting the Head of Compliance, identify mitigations.
Support the oversight, population and ongoing updating and reporting from the external agency visits register to ensure that external agency visits, including those from high-profile celebrities and VIPs are visible and any risks highlighted.
Managing and implementing multiple projects at any one time and prioritising own time and workload effectively and flexibly to meet deadlines and other needs arising.
Maintaining and developing own knowledge by attending further training, briefings, conferences as required, and mandatory training.
Maintaining an awareness of local and national developments that will have impact within the Trust.
Advising, supporting and training colleagues within the team and across the Trust, in large and small groups and individually, on relevant areas as required.
Develop effective working relationships with the Trusts Communications Team and support with the sharing and communication of key proactive and reactive messages to prepare and equip the organisations staff.
Contributing to the development of a culture of continuous improvement, challenging orthodoxy and the established way of doing things, promoting evidence based approach where positive change is more welcomed than resisted.
Job description
Job responsibilities
Assist in the development of quality assurance systems derived from monitoring processes of Trust activity and performance against local and national guidelines and policies of the Trust, by means of local inspections, visits, scrutiny of assurance data where information already exists or the development of surveys and audits to obtain data for this purpose. Participate in these programmes designed to test compliance. Assist in the scrutiny of compliance at CBU and divisional level.
Contributing to Care Quality Commission (CQC) readiness across the organisation by supporting the Head of Compliance analyse, triangulate and report on outcomes from quality assurance systems and identify evidence of compliance and seek assurance that this is becoming embedded into routine practice.
Working with the Head of Compliance, ensure that external agency visits (including CQC) that require support from the central Compliance team have a comprehensive plan in place and take an active lead role in seeking out necessary evidence from within the organisation of compliance, building strong networks with a wide range of stakeholders, and submitting this in line with tight deadlines, and in line with appropriate data security principles. Maintain comprehensive records to register evidence provided.
Assist in the development and implementation of systems to assess the quality of data and evidence, checking for accuracy of data entered and ensuring completeness prior to submission.
Supporting the Head of Compliance, work diligently and with close attention to detail support the process to check external agency visit reports (including CQC) for factual accuracy and assist in the process to collate this to enable the Trust to respond within timescales.
Assist in the accurate sourcing and collation of both qualitative and quantitative data and information, triangulating multiple data sources and work streams to produce clear reporting that provides assurance to the Trust and external agencies (including CQC).
Support with all elements of inspection activities including in preparation and planning, support with logistical arrangements for the visit including support to collating requests for evidence, obtaining the evidence, sense checking this along with effective organisation skills to ensure interviews and focus groups are arranged and prepared for.
Support the Head of Compliance with the provision of expert guidance and support to the organisation in the development of local services aspiring to good and outstanding characteristic ratings within CQC domains of care and CQC self-assessment toolkits (Quality Statements and evidence categories).
Assist in the review of documents utilised as compliance evidence and seek to ensure these are regularly reviewed and assessed to improve and meet regulatory standards.
Develop strong and effective working relationships with key stakeholders, including within CBUs and Divisions and assist with the development and monitoring of systems to ensure action plans are agreed, implemented and monitored by the relevant services/clinical teams and support with preparation of regular reports on the progress of projects. Support sharing areas of good practice and support with constructive challenge of proposed actions.
Assist the Head of Compliance understand progress and identify any potential gaps or issues that may put compliance at risk.
Identify key compliance related risks facing the Trust and ensure these are recorded and, supporting the Head of Compliance, identify mitigations.
Support the oversight, population and ongoing updating and reporting from the external agency visits register to ensure that external agency visits, including those from high-profile celebrities and VIPs are visible and any risks highlighted.
Managing and implementing multiple projects at any one time and prioritising own time and workload effectively and flexibly to meet deadlines and other needs arising.
Maintaining and developing own knowledge by attending further training, briefings, conferences as required, and mandatory training.
Maintaining an awareness of local and national developments that will have impact within the Trust.
Advising, supporting and training colleagues within the team and across the Trust, in large and small groups and individually, on relevant areas as required.
Develop effective working relationships with the Trusts Communications Team and support with the sharing and communication of key proactive and reactive messages to prepare and equip the organisations staff.
Contributing to the development of a culture of continuous improvement, challenging orthodoxy and the established way of doing things, promoting evidence based approach where positive change is more welcomed than resisted.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence of Continual Professional Development
Desirable
- Customer Service Training
- Healthcare and/or relevant professional qualification
Previous Experience
Essential
- Experience of producing written material (including response letters, reports and presentations) to a high standard
- Experience of dealing with the public and clients in a customer service role
- Experience dealing with formal and informal feedback and complaints
- Experience of coordinating or supervising a team
- Be familiar with Data Protection Act and freedom of information act
- Extensive experience of working with business management IT systems and databases
Desirable
- Previous NHS experience - working in a patient-focused environment
- Knowledge of medical/healthcare terminology
- Experience of chairing meetings and taking minutes
Knowledge, Skills & Aptitudes
Essential
- Thorough knowledge and understanding of complaints investigation, confidentiality and consent procedures in the context of clinical governance in the NHS
- Strong administrative and organisational skills including accurate records management
- Skilled in the use of Microsoft Windows based applications including Word, Excel and Powerpoint
- Good verbal and written communication skills
Desirable
- Knowledge of information governance regulations and requirements as they relate to healthcare service providers
Specific Requirements
Essential
- Understanding of and commitment to the Trust's values
- Self-motivated and committed to improving the quality and safety of healthcare services within the Trust
Desirable
- An understanding of the regulatory framework applicable to the delivery of healthcare services in an acute hospital Trust
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence of Continual Professional Development
Desirable
- Customer Service Training
- Healthcare and/or relevant professional qualification
Previous Experience
Essential
- Experience of producing written material (including response letters, reports and presentations) to a high standard
- Experience of dealing with the public and clients in a customer service role
- Experience dealing with formal and informal feedback and complaints
- Experience of coordinating or supervising a team
- Be familiar with Data Protection Act and freedom of information act
- Extensive experience of working with business management IT systems and databases
Desirable
- Previous NHS experience - working in a patient-focused environment
- Knowledge of medical/healthcare terminology
- Experience of chairing meetings and taking minutes
Knowledge, Skills & Aptitudes
Essential
- Thorough knowledge and understanding of complaints investigation, confidentiality and consent procedures in the context of clinical governance in the NHS
- Strong administrative and organisational skills including accurate records management
- Skilled in the use of Microsoft Windows based applications including Word, Excel and Powerpoint
- Good verbal and written communication skills
Desirable
- Knowledge of information governance regulations and requirements as they relate to healthcare service providers
Specific Requirements
Essential
- Understanding of and commitment to the Trust's values
- Self-motivated and committed to improving the quality and safety of healthcare services within the Trust
Desirable
- An understanding of the regulatory framework applicable to the delivery of healthcare services in an acute hospital Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
