Service Desk Analyst - Band 3

Job summary

Contribute towards the delivery of an efficient ICT Service Desk, providing a rapid response to resolve calls where this can be achieved immediately, or re-assigning to the appropriate internal or external support group.

Main duties of the job

1. To provide and assist with 1st/2nd line user support following direction.
2. To be a member of the ICT Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.
3. To contribute to an efficient and effective ICT Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users
4. To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.
5. To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.
6. To support the ICT Technical Support Engineers/Technicians.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated