Diabetes and Endocrine Medical Secretary - Band 3

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is pivotal in achieving effective patient administration.

Main duties of the job

Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary, minutes of committees/meetings attended by their Consultant.

Prospectively 'pulls' patients through their pathways to minimise delays, escalating potential capacity issues and solutions to Specialty Co-ordinator the for discussion / approval with the Consultant team

Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator for discussion with the Consultant to avoid delays in patient pathways.

Deal with enquiries by letter/e-mail/telephone from patients, GP's other hospitals, police, solicitors (via medical records/legal department) other consultants and management

Take responsibility to record 'admin contacts' on patient pathway on Careflow system

Ensures patient pathways are updated to minimise validation and data quality issues. When required will assist in the validation of patient pathways working with the Specialty

About us

What's the hospital like?

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.

If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!

One Trust, Endless opportunities