Job summary
1 x 12 hour post, 5-9pm, Wednesday to Friday
This post is based at Pilgrim Hospital and flexibility is required to cover absent colleagues.
To ensure continuity of the Health Records Service there is a requirement to cover at least 1 Bank Holiday shift per year.
Interviews will be held on Friday 15th September via Teams and there will be an Excel and In-tray test.
Main duties of the job
We are looking to recruit Health Records clerks to join our administrative teams. Working within our busy environment you will carry out Health Records duties as part of the Choice & Access team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service.
The role will involve the filing, locating, retrieval and preparation of patient casenotes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquires is also a key part of this role.
About us
What's the hospital like?
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.
If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!
One Trust, Endless opportunities
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- 5 GCSEs (Grade C or above) or equivalent, including English and Maths Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills (2)
- Computer Literate with working knowledge of Microsoft Excel and Word
Desirable
- Clait or ECDL
- Basic Knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in an Office environment
- Experience of working with general public in a customer facing capacity
Desirable
- Knowledge or experience of NHS working
Skills
Essential
- Excellent Customer Care Skills
- Excellent Time management skills and the ability to adhere to strict deadlines
- Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
- Good organisation skill with the ability to work to a consistently high standard both individually and part of a team
- Good Communication skills, both written and verbal
- Ability to deal effectively with difficult situations
Desirable
- Knowledge and experience of using PAS and other Patient/hospital related computer systems
Key Values and behaviours
Essential
- Ability to evidence/ demonstrate key values and behaviours in line with the Trust framework
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly in a changing environment
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Evidence of ability to pay close attention to details
Person Specification
Qualifications
Essential
- 5 GCSEs (Grade C or above) or equivalent, including English and Maths Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills (2)
- Computer Literate with working knowledge of Microsoft Excel and Word
Desirable
- Clait or ECDL
- Basic Knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in an Office environment
- Experience of working with general public in a customer facing capacity
Desirable
- Knowledge or experience of NHS working
Skills
Essential
- Excellent Customer Care Skills
- Excellent Time management skills and the ability to adhere to strict deadlines
- Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
- Good organisation skill with the ability to work to a consistently high standard both individually and part of a team
- Good Communication skills, both written and verbal
- Ability to deal effectively with difficult situations
Desirable
- Knowledge and experience of using PAS and other Patient/hospital related computer systems
Key Values and behaviours
Essential
- Ability to evidence/ demonstrate key values and behaviours in line with the Trust framework
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly in a changing environment
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Evidence of ability to pay close attention to details
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
