United Lincolnshire Hospitals NHS Trust

Outpatients Administration Assistant - Band 2

Information:

This job is now closed

Job summary

BAND 2 Booking Clerk Outpatients Trustwide

Grantham and District Hospital

Excellent Postgraduate and library facilities are available. The Trust is an equal opportunities employer.

We have excellent schooling and colleges within Lincolnshire as well as affordable housing.

Grantham is an attractive town on the border with Lincolnshire and Nottinghamshire. It is the birthplace of Sir Isaac Newton and close to historic houses in South Lincolnshire. Grantham is within easy access of the A1, the town has some excellent close-by attractions, including the National Trust Property Belton House, and Belton Woods Hotel and golf course.

Main duties of the job

The Outpatient Appointment Service involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are adhered to at all times, liaising with GP's and other health care professionals both internally and externally.

About us

What's the hospital like?

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.

If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!

One Trust, Endless opportunities

Details

Date posted

20 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£11,937 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-GR-784-23

Job locations

Grantham Hospital

101 Manthorpe Road

Grantham

NG31 8DG


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • 2 GCSEs or equivalent of Grade C and above - including Maths and English or NVQ2 or equivalent in related subjects i.e. customer care skills

Desirable

  • CLAIT or European Computer Driving Licence
  • Basic knowledge of Medical Terminology

Experience

Essential

  • Experience in working in a customer care environment OR Experience in working in an office environment

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Skills

Essential

  • Data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Excellent oral and interpersonal communication skills
  • Attention to detail
  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Person Specification

Qualifications

Essential

  • 2 GCSEs or equivalent of Grade C and above - including Maths and English or NVQ2 or equivalent in related subjects i.e. customer care skills

Desirable

  • CLAIT or European Computer Driving Licence
  • Basic knowledge of Medical Terminology

Experience

Essential

  • Experience in working in a customer care environment OR Experience in working in an office environment

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Skills

Essential

  • Data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Excellent oral and interpersonal communication skills
  • Attention to detail
  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Grantham Hospital

101 Manthorpe Road

Grantham

NG31 8DG


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Grantham Hospital

101 Manthorpe Road

Grantham

NG31 8DG


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

OAS Support Manager

Jenna Broad

Jenna.Broad@ulh.nhs.uk

01476464591

Details

Date posted

20 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£11,937 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-GR-784-23

Job locations

Grantham Hospital

101 Manthorpe Road

Grantham

NG31 8DG


Supporting documents

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