Casual Switchboard Helpdesk Operator

Job summary

We are looking to recruit casual staff who are flexible, enthusiastic, confident individuals to join our department as a switchboard and portering/transport helpdesk operator based at Castle Hill Hospital.

We are looking for experienced operators who can work flexibly to cover a variety of shifts. The switchboard is a 24 hour service that runs 7 days a week.

This job would suit candidates who enjoy the flexibility of working unsocial hours. The shift patterns include days, lates, nights, weekends and bank holidays.

Main duties of the job

The successful candidate will act as a first point of contact for Hull University Teaching Hospitals providing an effective, efficient and professional service.

Candidates must possess a high level of customer service and communication skills, work as a team and be fully conversant in computer and keyboard skills. The ability to multi-task, delegate and co-ordinate is required as part of the operator role.

You will be expected to deal with emergency calls and a variety of alarms and alerts in a calm and efficient manner.

Previous NHS experience in a similar role would be advantageous

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.