Job summary
You will play a key role in coordinating all aspects of Hotel Services within the ward, ensuring the delivery of a consistently clean, safe and welcoming environment for patients, visitors and staff.
Working as an integral part of the multidisciplinary team, you will support high standards of cleanliness, infection prevention, ward organisation and patient experience, contributing directly to the smooth and effective running of the ward.
Main duties of the job
- Lead and coordinate domestic activities in partnership with the Domestic Supervisor.
- Monitor, maintain and continually improve cleanliness standards, escalating concerns where required.
- Undertake prompt spot-cleaning to maintain safety and hygiene.
- Ensure all clinical and non-clinical equipment is cleaned and available for immediate use.
- Maintain a professional ward appearance, ensuring all areas are tidy, organised and clutter-free.
- Support and oversee daily catering processes in collaboration with catering and nursing colleagues.
- Assist patients with meal ordering, ensuring dietary preferences and clinical requirements are met.
- Prepare ward areas for mealtimes, ensuring a safe, dignified and patient-centred experience.
- Serve meals, offer appropriate support with eating, and promote adequate nutrition and hydration.
- Maintain an accurate and up-to-date ward defect log, ensuring issues are reported, tracked and resolved.
- Liaise with the Estates Helpline to monitor progress on outstanding maintenance tasks.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Job description
Job responsibilities
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/ Qualifications
Essential
- English/ Mathematics GCSE or equivalent Working towards NVQ level 2 or 3
Desirable
- Clerical/ IT qualification
- Valid basic food hygiene certificate
- Hold a fire warden certificate
Knowledge, Training & Experience
Essential
- Experience (through placements or employment) of working in a busy environment.
- Experience in customer service within the NHS
Desirable
- Experience in a caring or hotel/catering environment
- Moving and handling techniques
Communication and Interpersonal Skills
Essential
- Good communication - verbal/written
- Be able to work on own initiative
- Works well with in a team
- Demonstrates understanding of confidentiality
- Participate in standard setting and research projects
- Evidence showing clinical and professional development
- To be able to plan, assess, evaluate and implement patient care
- Ability to prioritise care associated with changing environment/patient demands
Desirable
- Facilitate learning of others
Special Attributes and other
Essential
- Shows motivation in developing new skills
- High level of interpersonal skills
- Demonstrate empathy and diplomacy
- Flexible and reliable
Person Specification
Education/ Qualifications
Essential
- English/ Mathematics GCSE or equivalent Working towards NVQ level 2 or 3
Desirable
- Clerical/ IT qualification
- Valid basic food hygiene certificate
- Hold a fire warden certificate
Knowledge, Training & Experience
Essential
- Experience (through placements or employment) of working in a busy environment.
- Experience in customer service within the NHS
Desirable
- Experience in a caring or hotel/catering environment
- Moving and handling techniques
Communication and Interpersonal Skills
Essential
- Good communication - verbal/written
- Be able to work on own initiative
- Works well with in a team
- Demonstrates understanding of confidentiality
- Participate in standard setting and research projects
- Evidence showing clinical and professional development
- To be able to plan, assess, evaluate and implement patient care
- Ability to prioritise care associated with changing environment/patient demands
Desirable
- Facilitate learning of others
Special Attributes and other
Essential
- Shows motivation in developing new skills
- High level of interpersonal skills
- Demonstrate empathy and diplomacy
- Flexible and reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
