Job summary
We have an exciting opportunity within the Hub 14 Clinical Administration team (CAS) for a Hub manager.
You will be responsible for proactively managing the administration team, including outpatients, WL and typing and tracking teams. Focus will be on ensuring the hub is meeting the expected KPI's and identifying continuous service improvements.
You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team.
As an advocate for the clinical administration service, you will be a visible role model promoting the work and achievements of our teams.
Main duties of the job
If you are someone who;
- Can motivate and inspire teams to do the right things for our patients every day
- Is passionate about what you do and takes pride in delivering the very best work
- Has excellent verbal and written communication skills with a confident telephone manner
- Has previous experience of managing a team
- Has a good understanding of and strong interest in the NHS
- Has experience of working effectively with minimal supervision
- Thrives on a challenge
- Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
- Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
- Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
- Uses their initiative and can think on their feet
Then we'd love to hear from you!
We know that investing in our staff's development, and supporting and caring for them, will enable them to deliver great care; with commitment, compassion and courage. You will be able to enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress.
The benefits are also great too with a starting salary of £29,970, rising with regular increments. 27 days annual leave plus bank holidays upon entry and eligibility to join the NHS pension scheme as well as many other benefits.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/ Qualifications
Essential
- Degree or equivalent level of knowledge
- Management/Team leader qualification or willing to work towards
Knowledge, Training & Experience
Essential
- Experience of providing a service to patients/customers
- Experience of Microsoft Office products
- Experience of managing a team
- Understanding of the clinical administration pathway
- Experience of conflict resolution
- Experience of working within the General Data Protection Regulations 2018
- Experience of using electronic systems
- Experience of working in a multi-disciplinary team
Desirable
- Experience of managing the administration department in an NHS Organisation
- Experience of the Clinical administration pathway
- Project/Change Management Experience
Communication and Interpersonal Skills
Essential
- Team working
- Good Organisational skills
- Knowledge of Trust Access Policy
- Knowledge of Referral to Treatment rules and guidelines
- Ability to prioritise team workload
- Good understanding of the NHS Agenda
- Knowledge of, and adherence to, General Data Protection Regulations
- Good keyboard skills
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Problem solving abilities
- Knowledge of leadership
- Proactive and able to work on own initiative
Desirable
- Ability to analyse data
- Ability to manage a budget
- Previous NHS experience
Special Attributes and other
Essential
- Professionalism
- Caring
- Honest
- Accountable
- Tenacious
- Drive for Excellence
Other Requirements
Essential
- Interested in personal development.
- Flexible approach to hours and conditions
- Can travel to all sites
Person Specification
Education/ Qualifications
Essential
- Degree or equivalent level of knowledge
- Management/Team leader qualification or willing to work towards
Knowledge, Training & Experience
Essential
- Experience of providing a service to patients/customers
- Experience of Microsoft Office products
- Experience of managing a team
- Understanding of the clinical administration pathway
- Experience of conflict resolution
- Experience of working within the General Data Protection Regulations 2018
- Experience of using electronic systems
- Experience of working in a multi-disciplinary team
Desirable
- Experience of managing the administration department in an NHS Organisation
- Experience of the Clinical administration pathway
- Project/Change Management Experience
Communication and Interpersonal Skills
Essential
- Team working
- Good Organisational skills
- Knowledge of Trust Access Policy
- Knowledge of Referral to Treatment rules and guidelines
- Ability to prioritise team workload
- Good understanding of the NHS Agenda
- Knowledge of, and adherence to, General Data Protection Regulations
- Good keyboard skills
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Problem solving abilities
- Knowledge of leadership
- Proactive and able to work on own initiative
Desirable
- Ability to analyse data
- Ability to manage a budget
- Previous NHS experience
Special Attributes and other
Essential
- Professionalism
- Caring
- Honest
- Accountable
- Tenacious
- Drive for Excellence
Other Requirements
Essential
- Interested in personal development.
- Flexible approach to hours and conditions
- Can travel to all sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
