Job summary
We have an exciting opportunity for an experienced Administrative Officer to join the WISHH Charity. WISHH raise funds to enhance equipment, facilities and services within Hull Royal Infirmary and Castle Hill Hospital for the benefit of those using these hospitals.
We are looking for a highly motivated and organised individual who loves making a difference and thrives upon a challenge. You will naturally excel at all forms of IT and Microsoft Office applications including Word and Excel, as you will be responsible for the accurate data input, updating and maintenance of all administrative systems and records, to assist in the efficient and smooth running of the Charity and work within the financial procedures and policies.
A key responsibility within this role is to create and maintain positive relationships with donors and fundraisers, delivering first class customer care when dealing with people both face to face and over the telephone.
You will play a significant role in ensuring all forms of media and communication channels are used to promote the charity and its work, including the WISHH website, social media and Just Giving pages, to raise awareness of our latest appeals and acknowledge the wonderful supporters and donors who fundraise to enhance wards and departments across both hospitals.
You will part of a small team making a big difference to the patients cared for across Hull Royal Infirmary and Castle Hill Hospital. A place where no two days are ever the same.
Main duties of the job
The successful candidate will be a highly organised, motivated and experienced administrator, who is able to work on their own initiative. You will support the CEO and other team members to ensure the Charity runs effectively and meets its responsibilities as a Charity registered with the Charity Commission.
The role involves all administrative tasks, ie the processing of all donations, analysis of income from online giving platforms. Clerical duties include emails, telephone calls, managing post, minute taking and responding to general correspondence. As well as keeping the WISHH website and social media up to date to promote the Charity's work.
As the first point of contact, you will utilise excellent communication skills to assist supporters, hospital staff and visitors. Providing exceptional service, valuing all donors and creating a positive experience with WISHH. Offering guidance when setting up online giving pages to help fundraisers maximise the fundraising.
You will help supporters overcome barriers to understanding using tact and diplomacy, providing advice on a range of charity issues, legal requirements, and ensure understanding of policies and procedures to staff across the Trust and external fundraisers.
You will represent the charity at a range of events and activities, giving short talks where necessary and be involved in all stages of event planning.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Job description
Job responsibilities
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education and Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Grade 4 in Maths and English Language
- NVQ Level 3 Business Administration or equivalent
Desirable
- A level or equivalent related education
Experience
Essential
- Experience of working in an administrative role in a busy organisation
- Experience of designing, implementing and maintaining administrative systems
- Experience of accurate data input, updating, extraction and analysis of charity databases
- Experience of using electronic systems and Microsoft office applications including Excel, Word and Teams
- Ability to effectively create, manage and use database systems
- Understanding of all aspects of office administrative processes and systems
- Good organisational skills
- Ability to prioritise workload
- Knowledge of, and adherence to, General Data Protection Regulations
- Ability to design and produce publicity/fundraising materials
- Ability to effectively receive, receipt and process payments received
Desirable
- Experience of managing business and administrative function in a charitable or equivalent organisation
- Minute taking
- Supervisory skills
- Working with volunteers
- Experience of using online giving platforms, e.g. Just Giving
- Knowledge of charitable or similar organisations
- Knowledge of Canva to create publicity/fundraising materials
- Knowledge of WordPress
- Evidence of continuing professional development
Skills, Knowledge and Attributes
Essential
- Excellent oral and written communication skills Ability to effectively receive, receipt and process payments received
- Ability to work under own initiative
- Knowledge of the various social media platforms and analytics
- Ability to effectively create, manage and use database systems
- Understanding of all aspects of office administrative processes and systems
- Good organisational skills
- Ability to prioritise workload
- Knowledge of, and adherence to, General Data Protection Regulations
- Ability to design and produce publicity/fundraising materials
- Ability to effectively receive, receipt and process payments received
Desirable
- Knowledge of charitable or similar organisations
- Knowledge of Canva to create publicity/fundraising materials
- Knowledge of WordPress
- Evidence of continuing professional development
Additional Requirements
Essential
- Willingness to work flexibly to meet needs of the Charity
- Travel to various locations as required
- Good timekeeper
- Ability to work from both hospital sites as required to meet the demands of the service
- Full, clean UK driving licence
Person Specification
Education and Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Grade 4 in Maths and English Language
- NVQ Level 3 Business Administration or equivalent
Desirable
- A level or equivalent related education
Experience
Essential
- Experience of working in an administrative role in a busy organisation
- Experience of designing, implementing and maintaining administrative systems
- Experience of accurate data input, updating, extraction and analysis of charity databases
- Experience of using electronic systems and Microsoft office applications including Excel, Word and Teams
- Ability to effectively create, manage and use database systems
- Understanding of all aspects of office administrative processes and systems
- Good organisational skills
- Ability to prioritise workload
- Knowledge of, and adherence to, General Data Protection Regulations
- Ability to design and produce publicity/fundraising materials
- Ability to effectively receive, receipt and process payments received
Desirable
- Experience of managing business and administrative function in a charitable or equivalent organisation
- Minute taking
- Supervisory skills
- Working with volunteers
- Experience of using online giving platforms, e.g. Just Giving
- Knowledge of charitable or similar organisations
- Knowledge of Canva to create publicity/fundraising materials
- Knowledge of WordPress
- Evidence of continuing professional development
Skills, Knowledge and Attributes
Essential
- Excellent oral and written communication skills Ability to effectively receive, receipt and process payments received
- Ability to work under own initiative
- Knowledge of the various social media platforms and analytics
- Ability to effectively create, manage and use database systems
- Understanding of all aspects of office administrative processes and systems
- Good organisational skills
- Ability to prioritise workload
- Knowledge of, and adherence to, General Data Protection Regulations
- Ability to design and produce publicity/fundraising materials
- Ability to effectively receive, receipt and process payments received
Desirable
- Knowledge of charitable or similar organisations
- Knowledge of Canva to create publicity/fundraising materials
- Knowledge of WordPress
- Evidence of continuing professional development
Additional Requirements
Essential
- Willingness to work flexibly to meet needs of the Charity
- Travel to various locations as required
- Good timekeeper
- Ability to work from both hospital sites as required to meet the demands of the service
- Full, clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
