Go back
Hull University Teaching Hospitals NHS Trust

Switchboard Operator

The closing date is 16 February 2026

Apply for this job

Job summary

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.

The post is to cover a rotational shift pattern on a Part Time basis

You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

Salary is per NHS AFC Pay scale (band 2) - (Plus unsocial hours enhanced pay) Access to salary sacrifice vehicle lease scheme and other staff benefits.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Main duties of the job

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Details

Date posted

02 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

356-26-7754407

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Education/ Qualifications

Essential

  • Good standard of Secondary Education to GCSE level or equivalent

Desirable

  • NVQ / Customer care qualification

Knowledge, Training & Experience

Essential

  • Basic IT Skills with a Knowledge of Microsoft office-based applications
  • Keyboard / Typing Skills
  • Diplomacy
  • Ability to work under pressure

Desirable

  • Knowledge of NHS Switchboard
  • Switchboard / Call centre experience
  • Experience of using 2-way radio communication systems
  • Basic understanding of Telephone system features

Communication and Interpersonal Skills

Essential

  • Customer care experience
  • Experience of working within an office environment
  • Excellent communication skills both written and oral
  • Ability to liaise with people at all levels, internal and external to the organisation
  • Excellent telephone skills
  • Confidence
  • Professionalism always
  • Ability to work on own initiative and as part of a team

Other Requirements

Essential

  • Must be willing to work flexibly
  • Must be willing to work unsocial hours including weekends & Bank holidays as the service requires
Person Specification

Education/ Qualifications

Essential

  • Good standard of Secondary Education to GCSE level or equivalent

Desirable

  • NVQ / Customer care qualification

Knowledge, Training & Experience

Essential

  • Basic IT Skills with a Knowledge of Microsoft office-based applications
  • Keyboard / Typing Skills
  • Diplomacy
  • Ability to work under pressure

Desirable

  • Knowledge of NHS Switchboard
  • Switchboard / Call centre experience
  • Experience of using 2-way radio communication systems
  • Basic understanding of Telephone system features

Communication and Interpersonal Skills

Essential

  • Customer care experience
  • Experience of working within an office environment
  • Excellent communication skills both written and oral
  • Ability to liaise with people at all levels, internal and external to the organisation
  • Excellent telephone skills
  • Confidence
  • Professionalism always
  • Ability to work on own initiative and as part of a team

Other Requirements

Essential

  • Must be willing to work flexibly
  • Must be willing to work unsocial hours including weekends & Bank holidays as the service requires

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Switchboard Manager

Adele Latus, Sharon Dawson

adele.latus@nhs.net

01482875875

Details

Date posted

02 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

356-26-7754407

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Supporting documents

Privacy notice

Hull University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)