Job summary
An exciting opportunity has become available to work on the Switchboard and Helpdesk as a switchboard & helpdesk operator at Castle Hill Hospital.
The post is to cover a 22.5 hour position, however you will be required to participate in a Bank Holiday Rota
We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.
Main duties of the job
The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.
Answering calls from colleagues requesting non-patient transport; liaising with couriersand booking tasks.
Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role.
Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/ Qualifications
Essential
- Good standard of Secondary Education to GCSE level or equivalent
Desirable
- NVQ / Customer care qualification
Knowledge, Training & Experience
Essential
- Basic IT Skills with a Knowledge of Microsoft office-based applications
- Keyboard / Typing Skills
- Diplomacy
- Ability to work under pressure
Desirable
- Knowledge of NHS Switchboard
- Switchboard / Call centre experience
- Experience of using 2-way radio communication systems
- Basic understanding of Telephone system features
Communication and Interpersonal Skills
Essential
- Customer care experience
- Experience of working within an office environment.
- Excellent communication skills both written and oral
- Ability to liaise with people at all levels, internal and external to the organisation.
- Excellent telephone skills.
- Confidence
- Professionalism always
- Ability to work on own initiative and as part of a team.
Other Requirements
Essential
- Must be willing to work flexibly.
- Must be willing to work unsocial hours including weekends & Bank holidays as the service requires.
Person Specification
Education/ Qualifications
Essential
- Good standard of Secondary Education to GCSE level or equivalent
Desirable
- NVQ / Customer care qualification
Knowledge, Training & Experience
Essential
- Basic IT Skills with a Knowledge of Microsoft office-based applications
- Keyboard / Typing Skills
- Diplomacy
- Ability to work under pressure
Desirable
- Knowledge of NHS Switchboard
- Switchboard / Call centre experience
- Experience of using 2-way radio communication systems
- Basic understanding of Telephone system features
Communication and Interpersonal Skills
Essential
- Customer care experience
- Experience of working within an office environment.
- Excellent communication skills both written and oral
- Ability to liaise with people at all levels, internal and external to the organisation.
- Excellent telephone skills.
- Confidence
- Professionalism always
- Ability to work on own initiative and as part of a team.
Other Requirements
Essential
- Must be willing to work flexibly.
- Must be willing to work unsocial hours including weekends & Bank holidays as the service requires.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
