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Hull University Teaching Hospitals NHS Trust

Senior Administrator

The closing date is 05 February 2026

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Job summary

We are looking for a friendly and enthusiastic person to join the administration team within Ophthalmology based at Hull Royal and East Riding Community Hospital

You will also ensure an effective and efficient administrative service is maintained.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Main duties of the job

To assist in the delivery of the Trust's Waiting List Policy and in meeting performance targets, quality and activity targets and in ensuring continuous development and maintenance of processes.

You will be able to communicate at all levels, work flexibly and be able to organise and prioritise your own workload.

You will manage outpatient waiting lists, oversee the utilisation of clinics, manage staffing, track patients through their clinical pathways, contact patients via the telephone, welcome patients to the department on the reception desk, and a variety of other administration duties. This is a varied role and dynamic role

About us

Hull University Teaching Hospitals is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Hull University Teaching Hospitals NHS Trust (HUTH) and Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites, are Hull Royal Infirmary and Castle Hill Hospital for HUTH and Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLaG.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.

Details

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

356-26-7700992

Job locations

Hull Royal Infirmary

Fountain Street

Hull

HU32JZ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Person Specification

Education/ Qualifications

Essential

  • 4 GCSE's or equivalent (grade 4 or above)
  • NVQ level 2 /BTEC equivalent, preferably in Customer Service or Administration
  • Good IT skilld
  • Customer care training/telephone skills

Desirable

  • Previous Administration experience

Experience

Essential

  • Experience of providing a service to patients/customers
  • A proven ability to meet deadlines
  • Ability to work on own initiative but also as part of a team
  • Ability to communicate at all levels, both written and verbally
  • Good organisational skills
  • Must be able to maintain confidentiality at all times

Desirable

  • Previous Soliton/Lorenzo experience

Communication and Interpersonal Skills

Essential

  • Shows desire and capability to develop
  • Good communication - verbal/written
  • Be able to work on own initiative
  • Works well with in a team
  • Demonstrates understanding of confidentiality
  • Evidence showing clinical and professional development
  • Ability to prioritise workload

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of and adherences to General Data Protection regulations 2018

Attributes and Other Requirements

Essential

  • Shows motivation in developing new skills
  • High level of interpersonal skills
  • Demonstrate empathy and diplomacy
  • Flexible and reliable
  • Good time keeper
  • Ability to work from both hospital sites as required to meet the demands of the service
Person Specification

Education/ Qualifications

Essential

  • 4 GCSE's or equivalent (grade 4 or above)
  • NVQ level 2 /BTEC equivalent, preferably in Customer Service or Administration
  • Good IT skilld
  • Customer care training/telephone skills

Desirable

  • Previous Administration experience

Experience

Essential

  • Experience of providing a service to patients/customers
  • A proven ability to meet deadlines
  • Ability to work on own initiative but also as part of a team
  • Ability to communicate at all levels, both written and verbally
  • Good organisational skills
  • Must be able to maintain confidentiality at all times

Desirable

  • Previous Soliton/Lorenzo experience

Communication and Interpersonal Skills

Essential

  • Shows desire and capability to develop
  • Good communication - verbal/written
  • Be able to work on own initiative
  • Works well with in a team
  • Demonstrates understanding of confidentiality
  • Evidence showing clinical and professional development
  • Ability to prioritise workload

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of and adherences to General Data Protection regulations 2018

Attributes and Other Requirements

Essential

  • Shows motivation in developing new skills
  • High level of interpersonal skills
  • Demonstrate empathy and diplomacy
  • Flexible and reliable
  • Good time keeper
  • Ability to work from both hospital sites as required to meet the demands of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Fountain Street

Hull

HU32JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Fountain Street

Hull

HU32JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hub Manager

Laura Buckby

Laura.buckby@nhs.net

01482608940

Details

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

356-26-7700992

Job locations

Hull Royal Infirmary

Fountain Street

Hull

HU32JZ


Supporting documents

Privacy notice

Hull University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)