Patient Flow Officer

Job summary

Job Summary

• The Patient Flow Support Officer will be expected to work as part of the team under the direction of the department Nurse in charge and Team Leader, to ensure the smooth flow of patients through the department. It is expected that by co-ordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the department resulting in a significant reduction in patient journey times.
• To aid in discharge and patient transfer.
• The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times.
• The post holder will offer support, guidance and minimal nursing intervention for both patients and relatives.

Key Working Relationships

• Working in partnership with the Nurse in Charge, the post holder will maintain the computer based system for patient flow and ensure tests are ordered and carried out at appropriate times.

Main duties of the job

We are looking for a dynamic, highly motivated person to support the patient flow throughout their Emergency Department Journey.

The successful candidate will work closely with the Emergency Department Nurse in charge and multi disciplinary team supporting the management of all attendances, admissions and discharges for emergency department patients by facilitating an efficient, effective and timely management of patient's diagnostics, decisions and utilisation of beds and resources in order to create efficient flow through the ED.

You will develop close working relationships with clinical and non-clinical staff ensuring you demonstrate a professional manner and personal confidence.

You will need to be highly self-motivated, organised individual to join our fast paced ED.

you will have excellent communication, organisational, interpersonal skills and the ability to priorities their workload, whilst working quickly and accurately under pressure.

You must be able to demonstrate effective and appropriate IT and telephone skills.

This post is a challenging role and will involve dealing with patients, relatives, internal and external agencies.

The Emergency Department is an ever improving department, with a focus on quality and safety and we are looking for a self-driven, enthusiastic and patient-centered applicant to join our ever growing team.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.