Job summary
Endoscopy Senior Administrator Full Time 37.5 Hours
An exciting opportunity has arisen within Digestive Disease Care Group for an experienced Administrator to join the Endoscopy Unit
Main duties of the job
The main duty of this role is to work within our Endoscopy waiting list team but also provide cover when needed on both reception desks at Castle Hill Hospital and Hull Royal Infirmary.
The role will require working as part of a team. You will be responsible for the booking of patients to meet National diagnostic and 18 week Referral To Treatment targets.
You will be required to provide efficient and effective administration support within the department and this role requires attention to detail, data quality and accuracy, You will be required to work evenings and weekends flexibly to fit the needs of the service.
This is a demanding role working to tight deadlines. Excellent communication and organisational skills are essential together with the ability to work well under pressure.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Person Specification
Education and Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Math's and English Language.
- NVQ level 3 in administration or equivalent qualification
- Proven experience of working to deadlines
Experience
Essential
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
- Good Organisational skills
- Ability to prioritise own workload
- Excellent keyboard skills
- Knowledge of clinical pathways
- Ability to communicate effectively using a variety of media
- Problem solving abilities and use of own initiative.
- Proactive and able to work on own initiative
Desirable
- Previous NHS administration experience
- Experience of supervising a team
- Understanding of the Clinical administration pathway
- Experience of conflict resolution
- Knowledge of Lorenzo
- Ability to prioritise and allocate the team workload.
- Knowledge of Medical Terminology
- Knowledge of Referral to Treatment rules and guidelines
Communication and Interpersonal Skills
Essential
- Professional
- Caring
- Honest
- Accountable
- Responsible attitude
Attributes and Other Requirements
Essential
- Shows motivation in developing new skills
- High level of interpersonal skills
- Demonstrate empathy and diplomacy
- Flexible and reliable
- Good time keeper
- Ability to work from both hospital sites as required to meet the demands of the service
Person Specification
Education and Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Math's and English Language.
- NVQ level 3 in administration or equivalent qualification
- Proven experience of working to deadlines
Experience
Essential
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
- Good Organisational skills
- Ability to prioritise own workload
- Excellent keyboard skills
- Knowledge of clinical pathways
- Ability to communicate effectively using a variety of media
- Problem solving abilities and use of own initiative.
- Proactive and able to work on own initiative
Desirable
- Previous NHS administration experience
- Experience of supervising a team
- Understanding of the Clinical administration pathway
- Experience of conflict resolution
- Knowledge of Lorenzo
- Ability to prioritise and allocate the team workload.
- Knowledge of Medical Terminology
- Knowledge of Referral to Treatment rules and guidelines
Communication and Interpersonal Skills
Essential
- Professional
- Caring
- Honest
- Accountable
- Responsible attitude
Attributes and Other Requirements
Essential
- Shows motivation in developing new skills
- High level of interpersonal skills
- Demonstrate empathy and diplomacy
- Flexible and reliable
- Good time keeper
- Ability to work from both hospital sites as required to meet the demands of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
