Job summary
An exciting opportunity has arisen for a position as Assistant Service Manager , supporting the Senior Service Manager, within the Ophthalmology department which is part of the Head and Neck Care Group.
This position will be a fantastic opportunity for an aspiring service manager who is motivated, forward-thinking and dynamic
Main duties of the job
Predominantly acting in a deputy capacity to the Senior Service Manager within the division, you will be working under the guidance of the Senior Service Manager, Senior General Manager and Matron. You will be responsible for the delivery of a variety of tasks to assist with the provision of great patient centered care. Your operational management and leadership skills will be developed in this role.
You will be supporting the delivery of performance related work centered on Referral to Treatment compliance, and access to elective surgical services therefore an understanding of clinical delivery of care would be an advantage but not essential. You will have the ability to form effective working relationships and must be a strong team player.
To succeed you must have demonstrable experience of working in a administrative capacity. You should have the ability to cope with a large and varied workload.
No two days will be the same in this interesting role, whilst working under pressure and meeting deadlines; therefore a confident, assertive but yet approachable style is essential.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see attached Job Description and Person Specification.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- NVQ Level II+ in Business Administration or equivalent Diploma in Business Administration or equivalent experience
Experience
Essential
- Involvement in implementation of change projects Maintaining a range of information systems Experience of communicating a range of complex or sensitive information Understanding of data quality and performance indicators Prioritising own and others workloads with efficient / effective use of resources
Desirable
- One year NHS experience in an administration supervisory or operational role Experience of customer services
Skills
Essential
- Excellent communications skills within a range of situation Experience in motivating staff and performance management Experience in implementing change Excellent interpersonal and clear leadership responsibilities
Knowledge
Essential
- Working knowledge of IT systems and packages
Desirable
- Knowledge of NHS / Acute Care
OTHER
Essential
- Able to work proactively on own initiative with minimal supervision Able to work as part of a team and flexibly / creatively to meet the needs of the service Demonstrable problem solving skills Ability to travel across sites
Person Specification
Qualifications
Essential
- NVQ Level II+ in Business Administration or equivalent Diploma in Business Administration or equivalent experience
Experience
Essential
- Involvement in implementation of change projects Maintaining a range of information systems Experience of communicating a range of complex or sensitive information Understanding of data quality and performance indicators Prioritising own and others workloads with efficient / effective use of resources
Desirable
- One year NHS experience in an administration supervisory or operational role Experience of customer services
Skills
Essential
- Excellent communications skills within a range of situation Experience in motivating staff and performance management Experience in implementing change Excellent interpersonal and clear leadership responsibilities
Knowledge
Essential
- Working knowledge of IT systems and packages
Desirable
- Knowledge of NHS / Acute Care
OTHER
Essential
- Able to work proactively on own initiative with minimal supervision Able to work as part of a team and flexibly / creatively to meet the needs of the service Demonstrable problem solving skills Ability to travel across sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
