Administrator Discharge Liaison Team

Job summary

As an administrator within the Discharge Liaison Team the post holder will be responsible for all aspects of secretarial support.

In addition the post holder will be expected to work with minimal supervision and maintain and update the Discharge Liaison website. The post holder will be expected to advise nursing staff and offer support in the use of the electronic tool for document submission as required.

The post holder will be expected to ensure that the delayed discharge list and SITREPS are available when required and run ad hoc reports regarding discharge as required.

Main duties of the job

Plans and carries out work liaising with colleagues.

Provides an efficient service welcoming visitors, dealing with enquiries as first point of contact in person or by telephone

Communicates confidential and sensitive information to other Trust staff and outside agencies.

Uses tact and experience when taking telephone calls from patients/carers who may be feeling upset or anxious.

Understands and clarifies detailed instructions to undertake tasks.

Ensures effective communication is maintained between members of the team taking personal responsibility to update and share information.

Uses appropriate communication methods and takes steps to modify if communication barriers are created.

Produces accurate written information and statistics in a timely manner as requested.

Ensures that electronic communication is accurate and is delivered in a timely manner.

Is able to communicate with ward staff and external agencies e.g. Social Services, members of the PCT's, to ensure that the electronic process is used appropriately.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.