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Hull University Teaching Hospitals NHS Trust

356-25-7285800

The closing date is 14 July 2025

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Job summary

An exciting opportunity has arisen for a position as a System Support Officer within the Humberwide Ophthalmology department which is part of the Head and Neck Care Group.

This position will be a fantastic opportunity for an aspiring System Support Officer who is motivated, forward-thinking and dynamic

Main duties of the job

The postholder will provide high quality system support and support the maintenance and development to the levels of the Ophthalmology Department.

Primarily focussed on the end user, including day to day troubleshooting, projects involving information technology and diagnostic equipment, provide ad-hoc advice and training on the use of information technology and general tasks supporting the Technical and Data Manager.

This role involves face to face work as the first line support for the Ophthalmology Outpatients, Pre-assessment, Day Case, Theatre and Ward areas.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year PA

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

356-25-7285800

Job locations

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Professional Qualifications

Essential

  • Level 4 qualification or equivalent experience in an IT end user service/supporting field
  • Evidence of continued professional development
  • ITIL 4 Foundation degree

Knowledge & Training

Essential

  • Ability to prioritise workload and work to tight deadlines without supervision and on own initiative
  • Analytical and problem solving skills
  • Effective team player

Experience

Essential

  • Relevant established experience of working in an IT Technical environment in a support role with an IT end users
  • Technical Knowledge of Windows Operating Systems, Office 365, Adobe
  • Previous experience of Information systems and database management

Desirable

  • Experience using Lorenzo and Medisoft/Medisight electronic patient record system
  • Good working knowledge of Ophthalmology operational processes

Communication and Interpersonal Skills

Essential

  • Excellent communication skills
  • Ability to cope with a large unprecedented workload, work under pressure and meet deadlines

Personal Qualities

Essential

  • Ability to work flexibly according to service demands
  • Creative and solution orientated
  • Confident, assertive and approachable
Person Specification

Professional Qualifications

Essential

  • Level 4 qualification or equivalent experience in an IT end user service/supporting field
  • Evidence of continued professional development
  • ITIL 4 Foundation degree

Knowledge & Training

Essential

  • Ability to prioritise workload and work to tight deadlines without supervision and on own initiative
  • Analytical and problem solving skills
  • Effective team player

Experience

Essential

  • Relevant established experience of working in an IT Technical environment in a support role with an IT end users
  • Technical Knowledge of Windows Operating Systems, Office 365, Adobe
  • Previous experience of Information systems and database management

Desirable

  • Experience using Lorenzo and Medisoft/Medisight electronic patient record system
  • Good working knowledge of Ophthalmology operational processes

Communication and Interpersonal Skills

Essential

  • Excellent communication skills
  • Ability to cope with a large unprecedented workload, work under pressure and meet deadlines

Personal Qualities

Essential

  • Ability to work flexibly according to service demands
  • Creative and solution orientated
  • Confident, assertive and approachable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior General Manager

Natalie Holmes

natalie.holmes3@nhs.net

01482624061

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year PA

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

356-25-7285800

Job locations

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ


Supporting documents

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