Hull University Teaching Hospitals NHS Trust

Employee Service Centre Officer

The closing date is 04 June 2025

Job summary

An exciting opportunity has arisen for dynamic and enthusiastic individuals to join our team of Employment Services Centre Assistants as a permanent Employee. We are recruiting for part time or full time hours.

Whilst previous administration experience is desirable, we are looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. You will have the opportunity for personal development and gain an insight to other departments and the work they carry out. It is a very rewarding role and chance of promotions if that is also what you are looking for. The successful candidates will join a friendly and supportive team that values the contribution of all staff.

Main duties of the job

Support the transition to, and development of, a modern integrated Employee Service Centre that provides an efficient, effective and supportive service.

Provide effective and professional HR services for all levels of medical staff across the Trust.

Support the delivery of a high quality, customer focused, and measurable service.

Support the development of a team that is professional, attentive and supportive and always seeks to improve wherever and whenever needed.

The Employee Service Centre Helpdesk operates Monday to Friday 8am -5pm

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

356-25-7150169

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Person Specification

Skills

Essential

  • Team working
  • Good organisational skills
  • Ability to prioritise own workload
  • Good keyboard skills
  • Able to work on own initiative
  • Ability to communicate effectively using a variety of media

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of, and adherence to, General Data Protection Regulations 2018

Experience

Essential

  • Experience of providing a service to patients or customers
  • Experience of using electronic systems
  • Experience of Microsoft Office products

Desirable

  • Understanding of the clinical administration pathway
  • Knowledge of working within the General Data Protection Regulations 2018

Qualifications

Essential

  • Good standard of general education including Maths and English Language
  • Good keyboard skills
  • NVQ Level 2 in administration

Desirable

  • Previous Administration experience
  • Vocational Level 3 in administration

Personal Attributes

Essential

  • Professionalism
  • Caring
  • Honest
  • Accountable
  • Responsible Attitude

Other Requirements

Essential

  • Interested in personal development.
  • Flexible approach to hours and conditions

Desirable

  • Wiliness to travel to other trust sites
Person Specification

Skills

Essential

  • Team working
  • Good organisational skills
  • Ability to prioritise own workload
  • Good keyboard skills
  • Able to work on own initiative
  • Ability to communicate effectively using a variety of media

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of, and adherence to, General Data Protection Regulations 2018

Experience

Essential

  • Experience of providing a service to patients or customers
  • Experience of using electronic systems
  • Experience of Microsoft Office products

Desirable

  • Understanding of the clinical administration pathway
  • Knowledge of working within the General Data Protection Regulations 2018

Qualifications

Essential

  • Good standard of general education including Maths and English Language
  • Good keyboard skills
  • NVQ Level 2 in administration

Desirable

  • Previous Administration experience
  • Vocational Level 3 in administration

Personal Attributes

Essential

  • Professionalism
  • Caring
  • Honest
  • Accountable
  • Responsible Attitude

Other Requirements

Essential

  • Interested in personal development.
  • Flexible approach to hours and conditions

Desirable

  • Wiliness to travel to other trust sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

RA/Helpdesk Manager

Maxine Buckingham

maxine.buckingham3@nhs.net

01482468491

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

356-25-7150169

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Supporting documents

Privacy notice

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