Patient Flow Officer

Job summary

The Patient Flow Support Officer will be expected to work as part of the team under the direction of the department Nurse in charge and Team Leader, to ensure the smooth flow of patients through the department.

It is expected that by coordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the department resulting in a significant reduction in patient journey times.

Working in partnership with the Nurse in Charge, the post holder will maintain the computer based system for patient flow and ensure tests are ordered and carried out at appropriate times.

To aid in discharge and patient transfer.

The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times.

The post holder will offer support, guidance and minimal nursing intervention for both patients and relatives.

Main duties of the job

We are looking for a dynamic, highly motivated person to support the patient flow throughout their Emergency Department journey.

The successful candidate will work closely with the Emergency Department Nurse in charge and multi disciplinary team supporting the management of all attendances, admissions and discharges for emergency department patients by facilitating an efficient, effective and timely management of patient's diagnostics, decisions and utilisation of beds and resources in order to create efficient patient flow through the ED.

You will develop close working relationships with clinical and non-clinical staff ensuring you demonstrate a professional manner and personal confidence.

You will need to be a highly self-motivated, organised individual to join our fast paced ED.

You will have excellent communication, organisational, interpersonal skills and the ability to prioritise their workload, whilst working quickly and accurately under pressure.

You must be able to demonstrate effective and appropriate IT and telephone skills.

This post is a challenging role and will involve dealing with patients, relatives, internal and external agencies.

The Emergency Department is an ever improving department, with a focus on quality and safety and we are looking for a self-driven, enthusiastic and patient-centred applicant to join our ever growing team.

About us

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area, extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively

Our vision is Great Staff, Great Care, Great Future, as we believe that by developing an innovative, skilled and caring workforce, we can deliver great care to our patients and a great future for our employees, our Trust and our community.

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.