Job summary
The Patient Safety team at Hull University Teaching Hospitals NHS Trust is seeking an enthusiastic and dynamic individual to join our team in the role of Patient Safety Manager.
As the ideal candidate you should have a sound knowledge of the national patient safety strategy, PSIRF and a track record in delivering improvement in quality . You will also have excellent team and communication skills to enable you to influence and encourage working to enhance the safety of patients.
Main duties of the job
Reporting to the Head of Risk and Patient Safety, the Patient Safety Manager is responsible for ensuring that systems and processes are in place to monitor patient safety with an emphasis on learning from incidents and responding to national safety alerts.
The role will also include the delivery of the Trust patient safety and quality priorities, promotion of a safety culture that emphasises learning (including shared learning) and direct support to staff undertaking learning responses and thematic reviews.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
The role of Patient Safety Manager will promote a culture in which reporting of incidents and learning is routine practice and recognised by staff as improving the quality of clinical care and reducing risks.
The post-holder will work autonomously and will lead on the development, management and support mechanisms for learning from patient safety events in line with the Trusts Patient Safety Incident Response Policy and Plan and excellence in practice.
The post-holder will be responsible for the collection and analysis of complex information from a number of sources, and producing high quality investigation reports alongside developing an implementation plan working in collaboration with relevant professional and governance leads
The post-holder will support Care Groups in patient safety improvement activities with the aim of proactively reducing risks to patient safety and unanticipated adverse events. They will actively participate as a member of the Patient Safety Team to ensure compliance with regulatory and statutory requirements.
The post-holder will work across the organisation, providing support, expert advice and guidance to the Care Groups, Corporate Nursing and Medical Directorate teams on the delivery of sustained continuous patient safety and quality improvements.
Job description
Job responsibilities
The role of Patient Safety Manager will promote a culture in which reporting of incidents and learning is routine practice and recognised by staff as improving the quality of clinical care and reducing risks.
The post-holder will work autonomously and will lead on the development, management and support mechanisms for learning from patient safety events in line with the Trusts Patient Safety Incident Response Policy and Plan and excellence in practice.
The post-holder will be responsible for the collection and analysis of complex information from a number of sources, and producing high quality investigation reports alongside developing an implementation plan working in collaboration with relevant professional and governance leads
The post-holder will support Care Groups in patient safety improvement activities with the aim of proactively reducing risks to patient safety and unanticipated adverse events. They will actively participate as a member of the Patient Safety Team to ensure compliance with regulatory and statutory requirements.
The post-holder will work across the organisation, providing support, expert advice and guidance to the Care Groups, Corporate Nursing and Medical Directorate teams on the delivery of sustained continuous patient safety and quality improvements.
Person Specification
Qualifications
Essential
- Post graduate degree diploma level or equivalent or a related subject and/or relevant work experience
- Evidence of continuing professional development
- Knowledge of Quality Improvement Methodologies
Desirable
- Leadership and management training/qualification
- Project Management qualification or detailed working knowledge
- Incident investigation and root cause analysis training qualification, or relevant work experience
Experience
Essential
- Experience of working within the acute sector of the NHS
- Experience of quality, safety and governance working in a complex organisation
- Quality improvement projects, methodology and small-scale change using PDSA cycles
- Experience of managing projects and achieving outcomes
Desirable
- Experience of working in organisations other than the acute sector in the NHS, e.g. CCG, Local Government and or voluntary sector or substantial experience of joint working
- Leading and supporting multidisciplinary working to achieve results
- Undertaking clinical audit and reviewing outcomes and learning
- Experience of working with partner organisations and Regulators
Skills, Knowledge and Ability
Essential
- Good working knowledge of relevant theory, legislation and regulation covering all areas of NHS patient safety, quality and governance
- Understanding of NHS structures
- Competent in using a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
Desirable
- Knowledge of quality and safety in partner organisations, including CCGs, Local Authority, NHS England
- Risk management knowledge and associated regulations
- National Reporting and Learning System (NRLS) and national safety alert procedures
- Fundamental Standards of Quality and Safety (CQC) and Key Lines of Enquiry
- Duty of Candour Regulations (2014) Clinical audit, NICE, Best Practice guidance
- Mortality and morbidity review process
- Coroner's and claims process
- Quality improvement methodology
Behaviours
Essential
- Demonstrates core values Drive & enthusiasm
- Lead by example, outcome focused
- Patient-centred
- Lateral thinker and good problem solver
- Communicates effectively with a wide range of staff at all levels of the organisation
- Supports others in their development, encouraging and motivating staff and acts as a positive role model
- Highly developed persuasion and influencing skills
- Highly motivated
- Ability to work alone, in a team and under pressure
- Flexible and adaptive to changing circumstances
- Honesty and integrity
- Sets clear objectives, plans and evaluates work
Desirable
- Orientation towards quality improvement
Practical Skills
Essential
- Leadership and staff support skills
- Excellent written, and verbal communication and presentational skills with the ability to adapt to differing audiences, Effective interpersonal and communication skills with patients, carers, families and staff groups at all levels of the organisation
- Prioritisation and time management
- Computer literate - ability to use a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
- Ability to analyse and assess data and information to produce required reports Facilitation skills
- Problem solving skills
- Ability to manage large volumes of complex work
- Ability to manage opposing views in difficult situations
Desirable
- Teaching and training skills
Other Requirements
Essential
- Able to attend meetings at different sites both across the Trust and outside the Trust
Desirable
- Ability to be flexible and attend evening meetings, as agreed
Person Specification
Qualifications
Essential
- Post graduate degree diploma level or equivalent or a related subject and/or relevant work experience
- Evidence of continuing professional development
- Knowledge of Quality Improvement Methodologies
Desirable
- Leadership and management training/qualification
- Project Management qualification or detailed working knowledge
- Incident investigation and root cause analysis training qualification, or relevant work experience
Experience
Essential
- Experience of working within the acute sector of the NHS
- Experience of quality, safety and governance working in a complex organisation
- Quality improvement projects, methodology and small-scale change using PDSA cycles
- Experience of managing projects and achieving outcomes
Desirable
- Experience of working in organisations other than the acute sector in the NHS, e.g. CCG, Local Government and or voluntary sector or substantial experience of joint working
- Leading and supporting multidisciplinary working to achieve results
- Undertaking clinical audit and reviewing outcomes and learning
- Experience of working with partner organisations and Regulators
Skills, Knowledge and Ability
Essential
- Good working knowledge of relevant theory, legislation and regulation covering all areas of NHS patient safety, quality and governance
- Understanding of NHS structures
- Competent in using a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
Desirable
- Knowledge of quality and safety in partner organisations, including CCGs, Local Authority, NHS England
- Risk management knowledge and associated regulations
- National Reporting and Learning System (NRLS) and national safety alert procedures
- Fundamental Standards of Quality and Safety (CQC) and Key Lines of Enquiry
- Duty of Candour Regulations (2014) Clinical audit, NICE, Best Practice guidance
- Mortality and morbidity review process
- Coroner's and claims process
- Quality improvement methodology
Behaviours
Essential
- Demonstrates core values Drive & enthusiasm
- Lead by example, outcome focused
- Patient-centred
- Lateral thinker and good problem solver
- Communicates effectively with a wide range of staff at all levels of the organisation
- Supports others in their development, encouraging and motivating staff and acts as a positive role model
- Highly developed persuasion and influencing skills
- Highly motivated
- Ability to work alone, in a team and under pressure
- Flexible and adaptive to changing circumstances
- Honesty and integrity
- Sets clear objectives, plans and evaluates work
Desirable
- Orientation towards quality improvement
Practical Skills
Essential
- Leadership and staff support skills
- Excellent written, and verbal communication and presentational skills with the ability to adapt to differing audiences, Effective interpersonal and communication skills with patients, carers, families and staff groups at all levels of the organisation
- Prioritisation and time management
- Computer literate - ability to use a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
- Ability to analyse and assess data and information to produce required reports Facilitation skills
- Problem solving skills
- Ability to manage large volumes of complex work
- Ability to manage opposing views in difficult situations
Desirable
- Teaching and training skills
Other Requirements
Essential
- Able to attend meetings at different sites both across the Trust and outside the Trust
Desirable
- Ability to be flexible and attend evening meetings, as agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
